Apple Remote Desktop vs GoTo Resolve

Struggling to choose between Apple Remote Desktop and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Apple Remote Desktop is a Remote Work & Education solution with tags like remote-desktop, screen-sharing, it-administration, file-transfer.

It boasts features such as Screen sharing, Remote control, File transfers, Remote shell access, Remote software installation, Remote reboot and shutdown, Remote Spotlight search, Remote screenshot capture, Remote audio, Task management, User management, Reporting and pros including Easy to use interface, Seamless integration with macOS, Powerful remote management capabilities, Real-time screen sharing, Secure encrypted connections, Granular user permissions.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Apple Remote Desktop	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Apple Remote Desktop

Description: Apple Remote Desktop is remote access software developed by Apple that allows IT administrators to remotely view and control other computers on a network. It provides features like screen sharing, file transfers, and remote shell access.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Apple Remote Desktop Features

• Screen sharing
• Remote control
• File transfers
• Remote shell access
• Remote software installation
• Remote reboot and shutdown
• Remote Spotlight search
• Remote screenshot capture
• Remote audio
• Task management
• User management
• Reporting

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Apple Remote Desktop

Pros

• Easy to use interface
• Seamless integration with macOS
• Powerful remote management capabilities
• Real-time screen sharing
• Secure encrypted connections
• Granular user permissions

Cons

• Only works on Macs
• Expensive compared to some alternatives
• Limited cross-platform support
• No mobile app
• Steep learning curve for advanced features

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Apple Remote Desktop

• One-time Purchase

GoTo Resolve

• Freemium
• Subscription-Based