LogMeIn Ignition vs GoTo Resolve

Struggling to choose between LogMeIn Ignition and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

LogMeIn Ignition is a Remote Work & Education solution with tags like remote-access, remote-control, it-management, troubleshooting, system-administration.

It boasts features such as Remote access and control of computers and servers, Works through any web browser, File transfer between accessed and local computers, Multi-monitor support, Remote printing capability, Wake-on-LAN to turn on remotely accessed computers, Unattended access to always-on computers, Integration with LogMeIn Central for IT management, Mobile apps for remote access on the go, SSL/TLS encryption for security and pros including Easy to set up and use, No VPN required, Accessible from anywhere with internet connection, Secure encrypted connections, Scalable for managing multiple devices, Mobile app for on-the-go access, IT-focused features for system administration.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LogMeIn Ignition

LogMeIn Ignition

LogMeIn Ignition is a remote access software that allows users to remotely control computers and servers from any web browser. It provides easy remote control for IT professionals to access devices, troubleshoot issues and manage systems and networks.

Categories:
remote-access remote-control it-management troubleshooting system-administration

LogMeIn Ignition Features

  1. Remote access and control of computers and servers
  2. Works through any web browser
  3. File transfer between accessed and local computers
  4. Multi-monitor support
  5. Remote printing capability
  6. Wake-on-LAN to turn on remotely accessed computers
  7. Unattended access to always-on computers
  8. Integration with LogMeIn Central for IT management
  9. Mobile apps for remote access on the go
  10. SSL/TLS encryption for security

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

No VPN required

Accessible from anywhere with internet connection

Secure encrypted connections

Scalable for managing multiple devices

Mobile app for on-the-go access

IT-focused features for system administration

Cons

Can be expensive for large number of computers

Limited customization options

Requires applet installation on accessed devices

Can affect performance of accessed computers

Lacks advanced business collaboration features


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration