GoTo Resolve vs CloudView NMS

Struggling to choose between GoTo Resolve and CloudView NMS? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, CloudView NMS is a Network & Admin product tagged with cloud, monitoring, network-management, visibility, metrics, administration, troubleshooting.

Its standout features include Cloud-based network monitoring, Real-time visibility into network performance, Automated issue detection and alerting, Customizable dashboards and reporting, Multi-tenant support for managed service providers, Integrations with popular cloud platforms, and it shines with pros like Scalable and flexible for growing networks, Easy to deploy and use with minimal setup, Provides comprehensive network visibility, Helps identify and resolve issues quickly, Offers multi-tenant capabilities for MSPs.

Feature	GoTo Resolve	CloudView NMS
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

CloudView NMS

Description: CloudView NMS is a network monitoring system designed for managing and monitoring networks in the cloud. It provides visibility into critical metrics and allows administrators to detect and resolve issues quickly.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

CloudView NMS Features

• Cloud-based network monitoring
• Real-time visibility into network performance
• Automated issue detection and alerting
• Customizable dashboards and reporting
• Multi-tenant support for managed service providers
• Integrations with popular cloud platforms

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

CloudView NMS

Pros

• Scalable and flexible for growing networks
• Easy to deploy and use with minimal setup
• Provides comprehensive network visibility
• Helps identify and resolve issues quickly
• Offers multi-tenant capabilities for MSPs

Cons

• May be more expensive than on-premises solutions
• Dependency on cloud infrastructure and internet connectivity
• Limited customization options for advanced users
• Potential data privacy and security concerns for some organizations

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

CloudView NMS

• Subscription-Based