GoTo Resolve vs CloudView NMS

Struggling to choose between GoTo Resolve and CloudView NMS? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, CloudView NMS is a Network & Admin product tagged with cloud, monitoring, network-management, visibility, metrics, administration, troubleshooting.

Its standout features include Cloud-based network monitoring, Real-time visibility into network performance, Automated issue detection and alerting, Customizable dashboards and reporting, Multi-tenant support for managed service providers, Integrations with popular cloud platforms, and it shines with pros like Scalable and flexible for growing networks, Easy to deploy and use with minimal setup, Provides comprehensive network visibility, Helps identify and resolve issues quickly, Offers multi-tenant capabilities for MSPs.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration

CloudView NMS

CloudView NMS

CloudView NMS is a network monitoring system designed for managing and monitoring networks in the cloud. It provides visibility into critical metrics and allows administrators to detect and resolve issues quickly.

Categories:
Network & Admin Network Monitoring
cloud monitoring network-management visibility metrics administration troubleshooting

CloudView NMS Features

  1. Cloud-based network monitoring
  2. Real-time visibility into network performance
  3. Automated issue detection and alerting
  4. Customizable dashboards and reporting
  5. Multi-tenant support for managed service providers
  6. Integrations with popular cloud platforms

Pricing

  • Subscription-Based

Pros

Scalable and flexible for growing networks

Easy to deploy and use with minimal setup

Provides comprehensive network visibility

Helps identify and resolve issues quickly

Offers multi-tenant capabilities for MSPs

Cons

May be more expensive than on-premises solutions

Dependency on cloud infrastructure and internet connectivity

Limited customization options for advanced users

Potential data privacy and security concerns for some organizations