GoTo Resolve vs Myrtille

Struggling to choose between GoTo Resolve and Myrtille? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Myrtille is a Remote Work & Education product tagged with remote-desktop, rdp, vnc, remote-access.

Its standout features include Supports RDP, VNC, SSH, Telnet, Rlogin, HTTP protocols, Tabbed interface for multiple connections, Smartcard redirection, Audio redirection, Clipboard sharing, Local file transfer, Fullscreen mode, Scaling options, and it shines with pros like Open source and free, Lightweight and fast, Supports many protocols, Active development and updates.

Feature	GoTo Resolve	Myrtille
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Myrtille

Description: Myrtille is an open-source remote desktop client for Windows that allows you to connect to remote desktop services. It supports protocols like RDP, VNC, Hyper-V, and SSH terminal services.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Myrtille Features

• Supports RDP, VNC, SSH, Telnet, Rlogin, HTTP protocols
• Tabbed interface for multiple connections
• Smartcard redirection
• Audio redirection
• Clipboard sharing
• Local file transfer
• Fullscreen mode
• Scaling options

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Myrtille

Pros

• Open source and free
• Lightweight and fast
• Supports many protocols
• Active development and updates

Cons

• Limited features compared to paid options
• No mobile app support
• Lacks enterprise management features

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Myrtille

• Open Source