GoTo Resolve vs Netop Remote Control

Struggling to choose between GoTo Resolve and Netop Remote Control? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Netop Remote Control is a Network & Admin product tagged with remote-access, remote-control, remote-desktop, screen-sharing, it-management, it-support.

Its standout features include Remote desktop control, Screen sharing, File transfer, Remote printing, Remote reboot, Chat, Recording sessions, Multi-monitor support, Mobile device support, Active Directory integration, and it shines with pros like Intuitive interface, Fast performance, Secure encrypted connections, Granular access control, Scalable for large deployments, Integration with other tools, Good for remote support and training.

Feature	GoTo Resolve	Netop Remote Control
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Netop Remote Control

Description: Netop Remote Control is a remote access and desktop sharing software that allows IT professionals to remotely control computers and other devices. It facilitates remote support and administration through features like screen sharing, file transfer, chat, and more.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Netop Remote Control Features

• Remote desktop control
• Screen sharing
• File transfer
• Remote printing
• Remote reboot
• Chat
• Recording sessions
• Multi-monitor support
• Mobile device support
• Active Directory integration

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Netop Remote Control

Pros

• Intuitive interface
• Fast performance
• Secure encrypted connections
• Granular access control
• Scalable for large deployments
• Integration with other tools
• Good for remote support and training

Cons

• Can be expensive for larger deployments
• Limited custom branding options
• No built-in unattended access
• Lacks some advanced admin features

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Netop Remote Control

• Subscription-Based
• Pay-As-You-Go