GoTo Resolve vs Netop Remote Control

Struggling to choose between GoTo Resolve and Netop Remote Control? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Netop Remote Control is a Network & Admin product tagged with remote-access, remote-control, remote-desktop, screen-sharing, it-management, it-support.

Its standout features include Remote desktop control, Screen sharing, File transfer, Remote printing, Remote reboot, Chat, Recording sessions, Multi-monitor support, Mobile device support, Active Directory integration, and it shines with pros like Intuitive interface, Fast performance, Secure encrypted connections, Granular access control, Scalable for large deployments, Integration with other tools, Good for remote support and training.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Netop Remote Control

Netop Remote Control

Netop Remote Control is a remote access and desktop sharing software that allows IT professionals to remotely control computers and other devices. It facilitates remote support and administration through features like screen sharing, file transfer, chat, and more.

Categories:
remote-access remote-control remote-desktop screen-sharing it-management it-support

Netop Remote Control Features

  1. Remote desktop control
  2. Screen sharing
  3. File transfer
  4. Remote printing
  5. Remote reboot
  6. Chat
  7. Recording sessions
  8. Multi-monitor support
  9. Mobile device support
  10. Active Directory integration

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive interface

Fast performance

Secure encrypted connections

Granular access control

Scalable for large deployments

Integration with other tools

Good for remote support and training

Cons

Can be expensive for larger deployments

Limited custom branding options

No built-in unattended access

Lacks some advanced admin features