GoTo Resolve vs Quick Assist

Struggling to choose between GoTo Resolve and Quick Assist? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Quick Assist is a Os & Utilities product tagged with remote-assistance, remote-desktop, troubleshooting, diagnostics, accessibility.

Its standout features include Provides quick access to common settings and tools, Allows adjusting visual settings like brightness, resolution etc, Has troubleshooting tools to diagnose and fix issues, Gives access to administrative tools without navigating control panels, and it shines with pros like Saves time by avoiding navigation through control panels, Very convenient way to access common settings, Helpful troubleshooting tools to fix issues quickly, Easy access to administrative tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Quick Assist

Quick Assist

Quick Assist is a Windows utility that provides quick access to common settings and tools to diagnose and fix issues. It allows adjusting visual settings, troubleshooting problems, and accessing administrative tools without navigating through control panels.

Categories:
remote-assistance remote-desktop troubleshooting diagnostics accessibility

Quick Assist Features

  1. Provides quick access to common settings and tools
  2. Allows adjusting visual settings like brightness, resolution etc
  3. Has troubleshooting tools to diagnose and fix issues
  4. Gives access to administrative tools without navigating control panels

Pricing

  • Free
  • Bundled with Windows OS

Pros

Saves time by avoiding navigation through control panels

Very convenient way to access common settings

Helpful troubleshooting tools to fix issues quickly

Easy access to administrative tools

Cons

Limited in scope compared to control panels

Troubleshooting not as robust as dedicated tools

Requires Windows OS

Somewhat redundant with other built-in tools