GoTo Resolve vs Thincast Client

Struggling to choose between GoTo Resolve and Thincast Client? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Thincast Client is a Remote Work & Education product tagged with remote-access, thin-client, virtual-desktop, vdi.

Its standout features include Provides remote access to Windows desktops and applications, Supports high performance remote desktop protocol (RDP), Works across LANs and WANs, Secure encrypted connections, Multi-monitor support, Audio redirection, Print redirection, File transfer, Universal clipboard, and it shines with pros like Easy to set up and use, Good performance even over slower connections, Supports multiple monitors, Secure remote access, Seamless experience using remote desktops and apps.

Feature	GoTo Resolve	Thincast Client
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Thincast Client

Description: Thincast Client is a remote desktop client that allows users to securely access Windows desktops and applications hosted on a Thincast server. It offers high performance remote access and works across LANs and WANs.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Thincast Client Features

• Provides remote access to Windows desktops and applications
• Supports high performance remote desktop protocol (RDP)
• Works across LANs and WANs
• Secure encrypted connections
• Multi-monitor support
• Audio redirection
• Print redirection
• File transfer
• Universal clipboard

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Thincast Client

Pros

• Easy to set up and use
• Good performance even over slower connections
• Supports multiple monitors
• Secure remote access
• Seamless experience using remote desktops and apps

Cons

• Limited to Windows environments
• Requires Thincast server software
• Can be resource intensive on client device
• Lacks some features of competitors like RDP shortcuts

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Thincast Client

• Free
• Subscription-Based