GoToHelpDesk.net vs HelpDesk 3

Struggling to choose between GoToHelpDesk.net and HelpDesk 3? Both products offer unique advantages, making it a tough decision.

GoToHelpDesk.net is a Business & Commerce solution with tags like help-desk, ticketing, it-support, ticket-management, knowledge-base, asset-tracking, automation, integration.

It boasts features such as Ticket management, Knowledge base, Asset tracking, Automations, Integrations and pros including Easy to use interface, Robust feature set for the price, Good for small to medium businesses, Mobile app for technicians, Customizable workflows.

On the other hand, HelpDesk 3 is a Business & Commerce product tagged with help-desk, customer-support, ticket-tracking.

Its standout features include Ticket management, Knowledge base, Asset management, SLA management, Multi-channel support, Customizable workflows, Reporting and analytics, and it shines with pros like Easy to use interface, Robust feature set for the price, Good for small to mid-sized teams, Integrates with many common apps, Flexible ticket management.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoToHelpDesk.net

GoToHelpDesk.net

GoToHelpDesk.net is a help desk and IT ticketing software designed for small and medium businesses. It offers features like ticket management, knowledge base, asset tracking, automations, integrations, and more.

Categories:
Business & Commerce Help Desk & Ticketing
help-desk ticketing it-support ticket-management knowledge-base asset-tracking automation integration

GoToHelpDesk.net Features

  1. Ticket management
  2. Knowledge base
  3. Asset tracking
  4. Automations
  5. Integrations

Pricing

  • Subscription-Based

Pros

Easy to use interface

Robust feature set for the price

Good for small to medium businesses

Mobile app for technicians

Customizable workflows

Cons

Can be pricey for very small businesses

Reporting and analytics could be better

Support options are limited

Lacks some advanced features of competitors

HelpDesk 3

HelpDesk 3

HelpDesk 3 is a help desk and customer support software designed for small and medium-sized businesses. It allows companies to manage customer support requests via email, phone, and social media in one centralized platform.

Categories:
Business & Commerce Customer Service
help-desk customer-support ticket-tracking

HelpDesk 3 Features

  1. Ticket management
  2. Knowledge base
  3. Asset management
  4. SLA management
  5. Multi-channel support
  6. Customizable workflows
  7. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Robust feature set for the price

Good for small to mid-sized teams

Integrates with many common apps

Flexible ticket management

Cons

Can be pricey for larger teams

Mobile app needs improvement

Advanced reporting requires premium plan

Lacks some enterprise-level features