GoToHelpDesk.net vs HelpDesk 3

Struggling to choose between GoToHelpDesk.net and HelpDesk 3? Both products offer unique advantages, making it a tough decision.

GoToHelpDesk.net is a Business & Commerce solution with tags like help-desk, ticketing, it-support, ticket-management, knowledge-base, asset-tracking, automation, integration.

It boasts features such as Ticket management, Knowledge base, Asset tracking, Automations, Integrations and pros including Easy to use interface, Robust feature set for the price, Good for small to medium businesses, Mobile app for technicians, Customizable workflows.

On the other hand, HelpDesk 3 is a Business & Commerce product tagged with help-desk, customer-support, ticket-tracking.

Its standout features include Ticket management, Knowledge base, Asset management, SLA management, Multi-channel support, Customizable workflows, Reporting and analytics, and it shines with pros like Easy to use interface, Robust feature set for the price, Good for small to mid-sized teams, Integrates with many common apps, Flexible ticket management.

Feature	GoToHelpDesk.net	HelpDesk 3
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

GoToHelpDesk.net

Description: GoToHelpDesk.net is a help desk and IT ticketing software designed for small and medium businesses. It offers features like ticket management, knowledge base, asset tracking, automations, integrations, and more.

HelpDesk 3

Description: HelpDesk 3 is a help desk and customer support software designed for small and medium-sized businesses. It allows companies to manage customer support requests via email, phone, and social media in one centralized platform.

Key Features Comparison

GoToHelpDesk.net Features

• Ticket management
• Knowledge base
• Asset tracking
• Automations
• Integrations

HelpDesk 3 Features

• Ticket management
• Knowledge base
• Asset management
• SLA management
• Multi-channel support
• Customizable workflows
• Reporting and analytics

Pros & Cons Analysis

GoToHelpDesk.net

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to medium businesses
• Mobile app for technicians
• Customizable workflows

Cons

• Can be pricey for very small businesses
• Reporting and analytics could be better
• Support options are limited
• Lacks some advanced features of competitors

HelpDesk 3

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to mid-sized teams
• Integrates with many common apps
• Flexible ticket management

Cons

• Can be pricey for larger teams
• Mobile app needs improvement
• Advanced reporting requires premium plan
• Lacks some enterprise-level features

Pricing Comparison

GoToHelpDesk.net

• Subscription-Based

HelpDesk 3

• Freemium
• Subscription-Based