goyaPhone vs EasyCall Phone Call Center

Struggling to choose between goyaPhone and EasyCall Phone Call Center? Both products offer unique advantages, making it a tough decision.

goyaPhone is a Social & Communications solution with tags like voip, messaging, video-calling, voice-calling, instant-messaging.

It boasts features such as VoIP calling, Video calling, Instant messaging, Cross-platform availability and pros including Free voice and video calls, Easy to use interface, Works across multiple devices, Instant messaging.

On the other hand, EasyCall Phone Call Center is a Business & Commerce product tagged with call-center, cloudbased, inbound-calling, outbound-calling, ivr, call-recording, analytics, omnichannel, crm-integration.

Its standout features include Inbound and outbound calling, IVR (Interactive Voice Response) menus, Call recording, Analytics and reporting, Omnichannel support (voice, email, chat, etc.), CRM integrations, and it shines with pros like Cloud-based solution for easy deployment and scalability, Comprehensive call center features in a single platform, Integrations with popular CRM systems, Customizable IVR menus for improved customer experience.

Feature	goyaPhone	EasyCall Phone Call Center
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

goyaPhone

Description: goyaPhone is a user-friendly VoIP calling and messaging app for smartphones and computers. It allows free voice and video calls as well as instant messaging between goyaPhone users.

EasyCall Phone Call Center

Description: EasyCall Phone Call Center is a cloud-based call center software solution that provides features for inbound/outbound calling, IVR menus, call recording, analytics, and more. It offers omnichannel support and integrations with popular CRM platforms.

Key Features Comparison

goyaPhone Features

• VoIP calling
• Video calling
• Instant messaging
• Cross-platform availability

EasyCall Phone Call Center Features

• Inbound and outbound calling
• IVR (Interactive Voice Response) menus
• Call recording
• Analytics and reporting
• Omnichannel support (voice, email, chat, etc.)
• CRM integrations

Pros & Cons Analysis

goyaPhone

Pros

• Free voice and video calls
• Easy to use interface
• Works across multiple devices
• Instant messaging

Cons

• Requires both parties to have goyaPhone installed
• Voice and video quality depends on internet connection speed
• Limited features compared to paid options

EasyCall Phone Call Center

Pros

• Cloud-based solution for easy deployment and scalability
• Comprehensive call center features in a single platform
• Integrations with popular CRM systems
• Customizable IVR menus for improved customer experience

Cons

• Potential learning curve for users unfamiliar with call center software
• Pricing may be higher compared to basic phone systems
• Dependent on stable internet connectivity for cloud-based operations

Pricing Comparison

goyaPhone

• Freemium

EasyCall Phone Call Center

• Subscription-Based