goyaPhone vs EasyCall Phone Call Center

Struggling to choose between goyaPhone and EasyCall Phone Call Center? Both products offer unique advantages, making it a tough decision.

goyaPhone is a Social & Communications solution with tags like voip, messaging, video-calling, voice-calling, instant-messaging.

It boasts features such as VoIP calling, Video calling, Instant messaging, Cross-platform availability and pros including Free voice and video calls, Easy to use interface, Works across multiple devices, Instant messaging.

On the other hand, EasyCall Phone Call Center is a Business & Commerce product tagged with call-center, cloudbased, inbound-calling, outbound-calling, ivr, call-recording, analytics, omnichannel, crm-integration.

Its standout features include Inbound and outbound calling, IVR (Interactive Voice Response) menus, Call recording, Analytics and reporting, Omnichannel support (voice, email, chat, etc.), CRM integrations, and it shines with pros like Cloud-based solution for easy deployment and scalability, Comprehensive call center features in a single platform, Integrations with popular CRM systems, Customizable IVR menus for improved customer experience.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

goyaPhone

goyaPhone

goyaPhone is a user-friendly VoIP calling and messaging app for smartphones and computers. It allows free voice and video calls as well as instant messaging between goyaPhone users.

Categories:
voip messaging video-calling voice-calling instant-messaging

GoyaPhone Features

  1. VoIP calling
  2. Video calling
  3. Instant messaging
  4. Cross-platform availability

Pricing

  • Freemium

Pros

Free voice and video calls

Easy to use interface

Works across multiple devices

Instant messaging

Cons

Requires both parties to have goyaPhone installed

Voice and video quality depends on internet connection speed

Limited features compared to paid options


EasyCall Phone Call Center

EasyCall Phone Call Center

EasyCall Phone Call Center is a cloud-based call center software solution that provides features for inbound/outbound calling, IVR menus, call recording, analytics, and more. It offers omnichannel support and integrations with popular CRM platforms.

Categories:
call-center cloudbased inbound-calling outbound-calling ivr call-recording analytics omnichannel crm-integration

EasyCall Phone Call Center Features

  1. Inbound and outbound calling
  2. IVR (Interactive Voice Response) menus
  3. Call recording
  4. Analytics and reporting
  5. Omnichannel support (voice, email, chat, etc.)
  6. CRM integrations

Pricing

  • Subscription-Based

Pros

Cloud-based solution for easy deployment and scalability

Comprehensive call center features in a single platform

Integrations with popular CRM systems

Customizable IVR menus for improved customer experience

Cons

Potential learning curve for users unfamiliar with call center software

Pricing may be higher compared to basic phone systems

Dependent on stable internet connectivity for cloud-based operations