
Description: Help Desk Authority is a help desk and customer service software that allows companies to manage customer support requests. It includes features like ticketing, knowledge base, community forums, reports, automation, and more.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: SuiteCRM is an open-source customer relationship management (CRM) software that helps businesses manage customer and sales data. It features contact management, opportunity tracking, sales forecasts, customer support, marketing campaigns, and reporting.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API