HelpCenter Live vs Trackaview
Struggling to choose between HelpCenter Live and Trackaview? Both products offer unique advantages, making it a tough decision.
HelpCenter Live is a Online Services solution with tags like help-desk, knowledge-base, chatbot, customer-service, multichannel-support.
It boasts features such as Multi-channel support (email, live chat, social media), Knowledge base, Chatbots, Help desk, Real-time analytics and reporting, SLA and escalation management, Ticket management and pros including Intuitive and easy to use interface, Scalable to support large volumes of tickets, Built-in knowledge base and chatbots, Mobile optimization for agents, Tight integration with social media.
On the other hand, Trackaview is a Online Services product tagged with analytics, tracking, traffic, metrics, dashboard.
Its standout features include Real-time analytics dashboard, Pageview tracking, Bounce rate metrics, Referral source tracking, Visitor geography mapping, Custom event tracking, A/B testing, Funnel visualization, Custom reporting, and it shines with pros like Intuitive and easy to use interface, Detailed visitor analytics and insights, Affordable pricing, Easy implementation, Good customer support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
HelpCenter Live
HelpCenter Live is a cloud-based customer service software that allows companies to easily set up help desks, knowledge bases, and chatbots. It offers multi-channel customer support across email, live chat, social media, and more.
Categories:
HelpCenter Live Features
- Multi-channel support (email, live chat, social media)
- Knowledge base
- Chatbots
- Help desk
- Real-time analytics and reporting
- SLA and escalation management
- Ticket management
Pricing
- Subscription-Based
Pros
Cons
Trackaview
Trackaview is a web analytics tool that provides insights into website traffic and visitor behavior. It offers easy implementation with JavaScript tracking code and an intuitive dashboard to view metrics like pageviews, bounce rate, referrals, and more.
Categories:
Trackaview Features
- Real-time analytics dashboard
- Pageview tracking
- Bounce rate metrics
- Referral source tracking
- Visitor geography mapping
- Custom event tracking
- A/B testing
- Funnel visualization
- Custom reporting
Pricing
- Freemium
- Subscription-Based