HelpDesk by LiveChat vs Kayako

Struggling to choose between HelpDesk by LiveChat and Kayako? Both products offer unique advantages, making it a tough decision.

HelpDesk by LiveChat is a Business & Commerce solution with tags like help-desk, ticketing-system, live-chat, email, social-media, customer-support.

It boasts features such as Shared team inbox, CSAT surveys, Help desk ticketing system, Canned responses, Custom integrations and pros including Centralized customer communication management, Ability to handle multiple communication channels, Customizable canned responses for faster responses, Detailed reporting and analytics.

On the other hand, Kayako is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

HelpDesk by LiveChat

HelpDesk by LiveChat

HelpDesk by LiveChat is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one dashboard. It offers features like shared team inbox, CSAT surveys, help desk ticketing system, canned responses, and custom integrations.

Categories:
Business & Commerce Customer Service
help-desk ticketing-system live-chat email social-media customer-support

HelpDesk by LiveChat Features

  1. Shared team inbox
  2. CSAT surveys
  3. Help desk ticketing system
  4. Canned responses
  5. Custom integrations

Pricing

  • Subscription-Based

Pros

Centralized customer communication management

Ability to handle multiple communication channels

Customizable canned responses for faster responses

Detailed reporting and analytics

Cons

Limited free plan features

Pricing can be expensive for smaller businesses

Learning curve for new users

Kayako

Kayako

Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

Categories:
Business & Commerce Customer Service
help-desk customer-support ticketing knowledge-base community-forums

Kayako Features

  1. Ticketing system to manage customer support requests
  2. Knowledge base to provide self-service support articles
  3. Live chat for real-time customer conversations
  4. Email management and automation
  5. Reporting and analytics
  6. Multiple user roles and permissions
  7. API integrations
  8. Mobile app

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Omnichannel support

Customizable workflows

Robust reporting and analytics

Scales for growing businesses

Third-party integrations

Cons

Can be pricey for small businesses

Mobile app needs improvement

Lack of native social media integration

Steep learning curve for advanced features