HelpShift vs Feedbackify

Struggling to choose between HelpShift and Feedbackify? Both products offer unique advantages, making it a tough decision.

HelpShift is a Online Services solution with tags like help-desk, knowledge-base, selfservice, multichannel, inapp-messaging, email, web, social-media.

It boasts features such as In-app support, Knowledge base, Conversation automation, Analytics and reporting, Multi-channel support, API integrations, Ticketing system, Live chat and pros including Easy to use interface, Robust feature set, Scales to support large volumes, Integrates with many platforms, Provides omni-channel support, Offers flexible pricing plans.

On the other hand, Feedbackify is a Business & Commerce product tagged with feedback, survey, polls, nps, drag-and-drop, advanced-logic, integrations.

Its standout features include Drag & drop survey builder, Advanced skip logic, Custom branding, Multi-language support, Real-time analytics, Custom reports, Data exports, Email notifications, Webhooks, Zapier integration, Slack integration, Google Sheets integration, Microsoft Teams integration, HubSpot integration, Salesforce integration, API access, and it shines with pros like Intuitive drag and drop builder, Powerful advanced logic, Great for gathering customer feedback, Many integration options, Real-time analytics, Customizable branding and themes, Robust reporting capabilities.

Feature	HelpShift	Feedbackify
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

HelpShift

Description: HelpShift is a customer service platform that provides help desk software, knowledge base software, and in-app self-service support. It allows companies to deliver customer support across multiple channels like in-app messaging, email, web, social media, and more. HelpShift streamlines support operations and improves customer satisfaction.

Feedbackify

Description: Feedbackify is a feedback and survey software that allows users to easily create surveys, polls, NPS surveys to collect customer and employee feedback. It has drag and drop survey builder, advanced logic, and integrations with popular apps.

Key Features Comparison

HelpShift Features

• In-app support
• Knowledge base
• Conversation automation
• Analytics and reporting
• Multi-channel support
• API integrations
• Ticketing system
• Live chat

Feedbackify Features

• Drag & drop survey builder
• Advanced skip logic
• Custom branding
• Multi-language support
• Real-time analytics
• Custom reports
• Data exports
• Email notifications
• Webhooks
• Zapier integration
• Slack integration
• Google Sheets integration
• Microsoft Teams integration
• HubSpot integration
• Salesforce integration
• API access

Pros & Cons Analysis

HelpShift

Pros

• Easy to use interface
• Robust feature set
• Scales to support large volumes
• Integrates with many platforms
• Provides omni-channel support
• Offers flexible pricing plans

Cons

• Can be pricey for smaller teams
• Setup and configuration can be complex
• Lacks some advanced customization options
• Reporting capabilities could be better
• Support for newer messaging channels lacking

Feedbackify

Pros

• Intuitive drag and drop builder
• Powerful advanced logic
• Great for gathering customer feedback
• Many integration options
• Real-time analytics
• Customizable branding and themes
• Robust reporting capabilities

Cons

• Can get pricey for larger teams
• Mobile app could be better
• Some more advanced features require developer skills

Pricing Comparison

HelpShift

• Freemium
• Subscription-Based

Feedbackify

• Freemium
• Subscription-Based