HelpShift vs Feedbackify

Struggling to choose between HelpShift and Feedbackify? Both products offer unique advantages, making it a tough decision.

HelpShift is a Online Services solution with tags like help-desk, knowledge-base, selfservice, multichannel, inapp-messaging, email, web, social-media.

It boasts features such as In-app support, Knowledge base, Conversation automation, Analytics and reporting, Multi-channel support, API integrations, Ticketing system, Live chat and pros including Easy to use interface, Robust feature set, Scales to support large volumes, Integrates with many platforms, Provides omni-channel support, Offers flexible pricing plans.

On the other hand, Feedbackify is a Business & Commerce product tagged with feedback, survey, polls, nps, drag-and-drop, advanced-logic, integrations.

Its standout features include Drag & drop survey builder, Advanced skip logic, Custom branding, Multi-language support, Real-time analytics, Custom reports, Data exports, Email notifications, Webhooks, Zapier integration, Slack integration, Google Sheets integration, Microsoft Teams integration, HubSpot integration, Salesforce integration, API access, and it shines with pros like Intuitive drag and drop builder, Powerful advanced logic, Great for gathering customer feedback, Many integration options, Real-time analytics, Customizable branding and themes, Robust reporting capabilities.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

HelpShift

HelpShift

HelpShift is a customer service platform that provides help desk software, knowledge base software, and in-app self-service support. It allows companies to deliver customer support across multiple channels like in-app messaging, email, web, social media, and more. HelpShift streamlines support operations and improves customer satisfaction.

Categories:
Online Services Customer Support
help-desk knowledge-base selfservice multichannel inapp-messaging email web social-media

HelpShift Features

  1. In-app support
  2. Knowledge base
  3. Conversation automation
  4. Analytics and reporting
  5. Multi-channel support
  6. API integrations
  7. Ticketing system
  8. Live chat

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Robust feature set

Scales to support large volumes

Integrates with many platforms

Provides omni-channel support

Offers flexible pricing plans

Cons

Can be pricey for smaller teams

Setup and configuration can be complex

Lacks some advanced customization options

Reporting capabilities could be better

Support for newer messaging channels lacking

Feedbackify

Feedbackify

Feedbackify is a feedback and survey software that allows users to easily create surveys, polls, NPS surveys to collect customer and employee feedback. It has drag and drop survey builder, advanced logic, and integrations with popular apps.

Categories:
Business & Commerce Feedback & Survey
feedback survey polls nps drag-and-drop advanced-logic integrations

Feedbackify Features

  1. Drag & drop survey builder
  2. Advanced skip logic
  3. Custom branding
  4. Multi-language support
  5. Real-time analytics
  6. Custom reports
  7. Data exports
  8. Email notifications
  9. Webhooks
  10. Zapier integration
  11. Slack integration
  12. Google Sheets integration
  13. Microsoft Teams integration
  14. HubSpot integration
  15. Salesforce integration
  16. API access

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive drag and drop builder

Powerful advanced logic

Great for gathering customer feedback

Many integration options

Real-time analytics

Customizable branding and themes

Robust reporting capabilities

Cons

Can get pricey for larger teams

Mobile app could be better

Some more advanced features require developer skills