IdeaTorrent vs Get Satisfaction

Struggling to choose between IdeaTorrent and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

IdeaTorrent is a Business & Commerce solution with tags like idea-management, crowdsourcing, innovation.

It boasts features such as Idea collection and submission, Voting and commenting on ideas, Idea management and workflow, Idea campaigns, User roles and permissions, Idea status tracking, Idea search and filtering and pros including Free and open source, Simple and easy to use, Promotes collaboration through voting and comments, Allows gathering ideas from wider audience, Customizable campaigns and workflows, Role-based access control.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

IdeaTorrent

IdeaTorrent

IdeaTorrent is a free, open-source idea management software. It allows companies and teams to collect ideas, vote and comment on them to determine which have the most potential, and manage idea campaigns.

Categories:
idea-management crowdsourcing innovation

IdeaTorrent Features

  1. Idea collection and submission
  2. Voting and commenting on ideas
  3. Idea management and workflow
  4. Idea campaigns
  5. User roles and permissions
  6. Idea status tracking
  7. Idea search and filtering

Pricing

  • Open Source
  • Free

Pros

Free and open source

Simple and easy to use

Promotes collaboration through voting and comments

Allows gathering ideas from wider audience

Customizable campaigns and workflows

Role-based access control

Cons

Limited features compared to paid tools

Basic reporting capabilities

No native mobile apps

Lacks portfolio management

Not suitable for large enterprises


Get Satisfaction

Get Satisfaction

Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Categories:
customer-service feedback community

Get Satisfaction Features

  1. Knowledge base
  2. Community forums
  3. Analytics and reporting
  4. Mobile app
  5. Integration with social media
  6. Ticketing system
  7. Feedback collection

Pricing

  • Freemium
  • Subscription-Based

Pros

Improves customer engagement

Provides insights into customer needs

Integrates with popular platforms

Mobile access

Customizable interface

Cons

Can be expensive for large companies

Setup and customization requires time

Limitations in free plan

No native phone support