Intercom vs Lemur Live Chat

Struggling to choose between Intercom and Lemur Live Chat? Both products offer unique advantages, making it a tough decision.

Intercom is a Social & Communications solution with tags like messaging, chat, support, analytics.

It boasts features such as Live Chat, Chatbots, Email Marketing, Help Desk, User Onboarding, Product Tours, User Feedback, Analytics and pros including Easy to use interface, Integrates with many platforms, Automation features, Detailed analytics, Good customer support.

On the other hand, Lemur Live Chat is a Social & Communications product tagged with chat, live-chat, customer-support, lead-generation.

Its standout features include Real-time chat, Team inbox, Visitor tracking, Chatbot integration, Customizable chat widget, Canned responses, Chat transcripts, Mobile support, Multilingual support, and it shines with pros like Easy to use interface, Detailed analytics and reports, Highly customizable, Mobile app for agents, Integrates with popular software.

Feature	Intercom	Lemur Live Chat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Intercom

Description: Intercom is a customer messaging platform that allows businesses to communicate with customers directly within their app, website, and more. It includes features like automated messages, chatbots, campaign tools, and analytics.

Lemur Live Chat

Description: Lemur Live Chat is a live chat software designed for websites to interact with visitors in real-time. It allows companies to chat with potential customers, provide support, qualify leads, and boost sales.

Key Features Comparison

Intercom Features

• Live Chat
• Chatbots
• Email Marketing
• Help Desk
• User Onboarding
• Product Tours
• User Feedback
• Analytics

Lemur Live Chat Features

• Real-time chat
• Team inbox
• Visitor tracking
• Chatbot integration
• Customizable chat widget
• Canned responses
• Chat transcripts
• Mobile support
• Multilingual support

Pros & Cons Analysis

Intercom

Pros

• Easy to use interface
• Integrates with many platforms
• Automation features
• Detailed analytics
• Good customer support

Cons

• Can be expensive for larger teams
• Limitations on free plan
• Steep learning curve initially

Lemur Live Chat

Pros

• Easy to use interface
• Detailed analytics and reports
• Highly customizable
• Mobile app for agents
• Integrates with popular software

Cons

• Limited third-party integrations
• Can be pricey for larger teams
• Lack of advanced features like co-browsing

Pricing Comparison

Intercom

• Freemium
• Subscription-Based

Lemur Live Chat

• Subscription-Based