Intercom vs Universal Chat

Struggling to choose between Intercom and Universal Chat? Both products offer unique advantages, making it a tough decision.

Intercom is a Social & Communications solution with tags like messaging, chat, support, analytics.

It boasts features such as Live Chat, Chatbots, Email Marketing, Help Desk, User Onboarding, Product Tours, User Feedback, Analytics and pros including Easy to use interface, Integrates with many platforms, Automation features, Detailed analytics, Good customer support.

On the other hand, Universal Chat is a Social & Communications product tagged with chat, messaging, video-chat, voice-chat, file-sharing, endtoend-encryption, open-source.

Its standout features include Text, voice and video chatting, End-to-end encryption, Group chats, File sharing, Customizable interfaces, and it shines with pros like Free and open source, Available on multiple platforms, End-to-end encryption for security, Support for group chats, File sharing capability.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Intercom

Intercom

Intercom is a customer messaging platform that allows businesses to communicate with customers directly within their app, website, and more. It includes features like automated messages, chatbots, campaign tools, and analytics.

Categories:
Social & Communications Customer Engagement
messaging chat support analytics

Intercom Features

  1. Live Chat
  2. Chatbots
  3. Email Marketing
  4. Help Desk
  5. User Onboarding
  6. Product Tours
  7. User Feedback
  8. Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Integrates with many platforms

Automation features

Detailed analytics

Good customer support

Cons

Can be expensive for larger teams

Limitations on free plan

Steep learning curve initially

Universal Chat

Universal Chat

Universal Chat is a free and open-source chat application available for Windows, Mac, Linux, iOS and Android. It supports text, voice and video chatting with end-to-end encryption. Key features include group chats, file sharing and customizable interfaces.

Categories:
Social & Communications Messaging
chat messaging video-chat voice-chat file-sharing endtoend-encryption open-source

Universal Chat Features

  1. Text, voice and video chatting
  2. End-to-end encryption
  3. Group chats
  4. File sharing
  5. Customizable interfaces

Pricing

  • Free
  • Open Source

Pros

Free and open source

Available on multiple platforms

End-to-end encryption for security

Support for group chats

File sharing capability

Cons

May lack some features of paid options

Setup can be complex for less tech-savvy users

Encryption can cause performance issues