iTivity SSH Manager vs Sidestep

Struggling to choose between iTivity SSH Manager and Sidestep? Both products offer unique advantages, making it a tough decision.

iTivity SSH Manager is a Network & Admin solution with tags like ssh, remote-access, session-management.

It boasts features such as Centralized SSH key management, Granular access controls and permissions, Session recording and auditing, Alerts for suspicious activity, AD/LDAP integration, Role-based access control (RBAC), MFA and identity management, Desktop client and web-based UI and pros including Improves SSH security and compliance, Increases visibility into SSH activity, Simplifies SSH key management, Enables control over SSH access, Integrates with existing infrastructure, Detailed monitoring and reporting.

On the other hand, Sidestep is a Business & Commerce product tagged with live-chat, email-ticketing, selfservice, customer-support.

Its standout features include Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking, and it shines with pros like Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

iTivity SSH Manager

iTivity SSH Manager

iTivity SSH Manager is a secure SSH client that provides centralized control and auditing of SSH keys and sessions. It enables administrators to manage, monitor and record SSH access across an organization.

Categories:
ssh remote-access session-management

ITivity SSH Manager Features

  1. Centralized SSH key management
  2. Granular access controls and permissions
  3. Session recording and auditing
  4. Alerts for suspicious activity
  5. AD/LDAP integration
  6. Role-based access control (RBAC)
  7. MFA and identity management
  8. Desktop client and web-based UI

Pricing

  • Subscription-Based

Pros

Improves SSH security and compliance

Increases visibility into SSH activity

Simplifies SSH key management

Enables control over SSH access

Integrates with existing infrastructure

Detailed monitoring and reporting

Cons

Can be complex to setup and manage

Additional software to install and maintain

May require changes to SSH workflows

Limited platform support (Windows/Linux)

Extra cost compared to open source options


Sidestep

Sidestep

Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

Categories:
live-chat email-ticketing selfservice customer-support

Sidestep Features

  1. Live chat
  2. Email ticketing
  3. AI-powered self-service
  4. Mobile app integration
  5. CRM integrations
  6. Automation & macros
  7. Team inbox & shared queues
  8. Customizable chat widget
  9. Canned responses
  10. Visitor tracking

Pricing

  • Subscription-Based

Pros

Easy to use interface

Very customizable

Good value for money

Great AI automation features

Mobile app for agents

Lots of integrations

Good reporting

Cons

Can be pricey for larger teams

No phone support

No video chat