iTivity SSH Manager vs Sidestep

Struggling to choose between iTivity SSH Manager and Sidestep? Both products offer unique advantages, making it a tough decision.

iTivity SSH Manager is a Network & Admin solution with tags like ssh, remote-access, session-management.

It boasts features such as Centralized SSH key management, Granular access controls and permissions, Session recording and auditing, Alerts for suspicious activity, AD/LDAP integration, Role-based access control (RBAC), MFA and identity management, Desktop client and web-based UI and pros including Improves SSH security and compliance, Increases visibility into SSH activity, Simplifies SSH key management, Enables control over SSH access, Integrates with existing infrastructure, Detailed monitoring and reporting.

On the other hand, Sidestep is a Business & Commerce product tagged with live-chat, email-ticketing, selfservice, customer-support.

Its standout features include Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking, and it shines with pros like Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

Feature	iTivity SSH Manager	Sidestep
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

iTivity SSH Manager

Description: iTivity SSH Manager is a secure SSH client that provides centralized control and auditing of SSH keys and sessions. It enables administrators to manage, monitor and record SSH access across an organization.

Sidestep

Description: Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

Key Features Comparison

iTivity SSH Manager Features

• Centralized SSH key management
• Granular access controls and permissions
• Session recording and auditing
• Alerts for suspicious activity
• AD/LDAP integration
• Role-based access control (RBAC)
• MFA and identity management
• Desktop client and web-based UI

Sidestep Features

• Live chat
• Email ticketing
• AI-powered self-service
• Mobile app integration
• CRM integrations
• Automation & macros
• Team inbox & shared queues
• Customizable chat widget
• Canned responses
• Visitor tracking

Pros & Cons Analysis

iTivity SSH Manager

Pros

• Improves SSH security and compliance
• Increases visibility into SSH activity
• Simplifies SSH key management
• Enables control over SSH access
• Integrates with existing infrastructure
• Detailed monitoring and reporting

Cons

• Can be complex to setup and manage
• Additional software to install and maintain
• May require changes to SSH workflows
• Limited platform support (Windows/Linux)
• Extra cost compared to open source options

Sidestep

Pros

• Easy to use interface
• Very customizable
• Good value for money
• Great AI automation features
• Mobile app for agents
• Lots of integrations
• Good reporting

Cons

• Can be pricey for larger teams
• No phone support
• No video chat

Pricing Comparison

iTivity SSH Manager

• Subscription-Based

Sidestep

• Subscription-Based