Sidestep
Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.
live-chat
email-ticketing
selfservice
customer-support
Sidestep: Customer Support Software
Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.
What is Sidestep?
Sidestep is a cloud-based customer service software designed for small and medium-sized businesses. It brings together multiple customer service channels like live chat, help desk, knowledge base, and automation into one intuitive platform.
Key features of Sidestep include:
- Live Chat - Real-time conversations with customers via chat on your website or mobile app. Comes with chat transfer, offline forms, emojis, canned responses etc.
- Help Desk - Manage customer queries through tickets via email, in-app forms, chat etc. Comes with automation rules, SLAs, collision detection.
- Knowledge Base - Library of support articles organized by categories to address common customer questions in a self-service manner.
- Workflows & Automation - Create rules and automations to route tickets, send notifications, update fields automatically to streamline workflows.
- Mobile SDK - Native iOS and Android SDKs to add Sidestep's live chat to mobile apps.
- Analytics - Detailed reports on key performance indicators like agent activity, resolution times, CSAT scores, popular articles etc.
Sidestep offers reliable customer support tools for financial services, healthcare, ecommerce, travel, real estate, and technology businesses. It aims to provide exceptional customer experiences and improve efficiency of support teams.
Sidestep Features
Features
- Live chat
- Email ticketing
- AI-powered self-service
- Mobile app integration
- CRM integrations
- Automation & macros
- Team inbox & shared queues
- Customizable chat widget
- Canned responses
- Visitor tracking
Pricing
- Subscription-Based
Pros
Easy to use interface
Very customizable
Good value for money
Great AI automation features
Mobile app for agents
Lots of integrations
Good reporting
Cons
Can be pricey for larger teams
No phone support
No video chat
Official Links
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