Shimo vs Sidestep

Struggling to choose between Shimo and Sidestep? Both products offer unique advantages, making it a tough decision.

Shimo is a Security & Privacy solution with tags like vpn, privacy, network-security.

It boasts features such as Supports major VPN protocols like OpenVPN, L2TP, PPTP, IPsec, Allows split tunneling to route only some traffic through VPN, Includes VPN server for hosting your own VPN, Offers built-in DNS and IPv6 leak protection, Provides access to VPN gateways in over 100 countries, Includes advanced encryption like AES-256 and SHA2, Works seamlessly across multiple devices and pros including User-friendly and easy to set up, Reliable connections and good speeds, Lots of configuration options, 24/7 customer support, Allows access to geo-restricted content, Enhances privacy and security.

On the other hand, Sidestep is a Business & Commerce product tagged with live-chat, email-ticketing, selfservice, customer-support.

Its standout features include Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking, and it shines with pros like Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Shimo

Shimo

Shimo is a VPN client for Mac that allows you to securely connect to VPN servers to access remote networks and bypass geographic restrictions. It supports many popular VPN protocols including OpenVPN, L2TP, PPTP, and IPsec.

Categories:
vpn privacy network-security

Shimo Features

  1. Supports major VPN protocols like OpenVPN, L2TP, PPTP, IPsec
  2. Allows split tunneling to route only some traffic through VPN
  3. Includes VPN server for hosting your own VPN
  4. Offers built-in DNS and IPv6 leak protection
  5. Provides access to VPN gateways in over 100 countries
  6. Includes advanced encryption like AES-256 and SHA2
  7. Works seamlessly across multiple devices

Pricing

  • Subscription-Based

Pros

User-friendly and easy to set up

Reliable connections and good speeds

Lots of configuration options

24/7 customer support

Allows access to geo-restricted content

Enhances privacy and security

Cons

Expensive compared to competitors

Limited number of simultaneous connections

No ad blocking or malware protection

Fewer server locations than some VPNs

No browser extension available

No support for Linux or Windows


Sidestep

Sidestep

Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

Categories:
live-chat email-ticketing selfservice customer-support

Sidestep Features

  1. Live chat
  2. Email ticketing
  3. AI-powered self-service
  4. Mobile app integration
  5. CRM integrations
  6. Automation & macros
  7. Team inbox & shared queues
  8. Customizable chat widget
  9. Canned responses
  10. Visitor tracking

Pricing

  • Subscription-Based

Pros

Easy to use interface

Very customizable

Good value for money

Great AI automation features

Mobile app for agents

Lots of integrations

Good reporting

Cons

Can be pricey for larger teams

No phone support

No video chat