tunXten vs Sidestep

Struggling to choose between tunXten and Sidestep? Both products offer unique advantages, making it a tough decision.

tunXten is a Network & Admin solution with tags like vlan, network-segmentation, access-control.

It boasts features such as Graphical user interface for configuring VLANs, Supports tagging and untagging VLANs on interfaces, VLAN trunking support, CLI access for scripting and automation, Access control lists for inter-VLAN routing, Supports Linux bonding and bridging and pros including Easy to use GUI, Open source and free, Actively developed and maintained.

On the other hand, Sidestep is a Business & Commerce product tagged with live-chat, email-ticketing, selfservice, customer-support.

Its standout features include Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking, and it shines with pros like Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

tunXten

tunXten

tunXten is an open-source virtual LAN (VLAN) manager for Linux. It provides a graphical user interface to configure and manage VLANs on a local network. tunXten aims to be an easy-to-use tool for network administrators to segment their networks and control access between VLANs.

Categories:
vlan network-segmentation access-control

TunXten Features

  1. Graphical user interface for configuring VLANs
  2. Supports tagging and untagging VLANs on interfaces
  3. VLAN trunking support
  4. CLI access for scripting and automation
  5. Access control lists for inter-VLAN routing
  6. Supports Linux bonding and bridging

Pricing

  • Open Source

Pros

Easy to use GUI

Open source and free

Actively developed and maintained

Cons

Limited to Linux only

Not as feature rich as commercial solutions

Steep learning curve for novice users


Sidestep

Sidestep

Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

Categories:
live-chat email-ticketing selfservice customer-support

Sidestep Features

  1. Live chat
  2. Email ticketing
  3. AI-powered self-service
  4. Mobile app integration
  5. CRM integrations
  6. Automation & macros
  7. Team inbox & shared queues
  8. Customizable chat widget
  9. Canned responses
  10. Visitor tracking

Pricing

  • Subscription-Based

Pros

Easy to use interface

Very customizable

Good value for money

Great AI automation features

Mobile app for agents

Lots of integrations

Good reporting

Cons

Can be pricey for larger teams

No phone support

No video chat