Viscosity vs Sidestep

Struggling to choose between Viscosity and Sidestep? Both products offer unique advantages, making it a tough decision.

Viscosity is a Security & Privacy solution with tags like vpn, networking, privacy.

It boasts features such as User-friendly interface, Supports many VPN protocols like OpenVPN, L2TP, IPSec, Auto-connect on launch, Per-app VPN routing, Split tunneling, NAT traversal, Scripting support and pros including Easy to set up and use, Reliable connections, Lots of configuration options, Good performance, Supports many protocols.

On the other hand, Sidestep is a Business & Commerce product tagged with live-chat, email-ticketing, selfservice, customer-support.

Its standout features include Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking, and it shines with pros like Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

Feature	Viscosity	Sidestep
Overall Score	N/A	N/A
Primary Category	Security & Privacy	Business & Commerce

Product Overview

Viscosity

Description: Viscosity is a VPN client for macOS and Windows that allows you to connect to VPN services and tunnels. It has an easy-to-use interface and supports many VPN protocols like OpenVPN, L2TP, and IPSec.

Sidestep

Description: Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

Key Features Comparison

Viscosity Features

• User-friendly interface
• Supports many VPN protocols like OpenVPN, L2TP, IPSec
• Auto-connect on launch
• Per-app VPN routing
• Split tunneling
• NAT traversal
• Scripting support

Sidestep Features

• Live chat
• Email ticketing
• AI-powered self-service
• Mobile app integration
• CRM integrations
• Automation & macros
• Team inbox & shared queues
• Customizable chat widget
• Canned responses
• Visitor tracking

Pros & Cons Analysis

Viscosity

Pros

• Easy to set up and use
• Reliable connections
• Lots of configuration options
• Good performance
• Supports many protocols

Cons

• No free version
• Expensive subscription plan
• Limited to 2 simultaneous connections in standard version
• No ad blocking

Sidestep

Pros

• Easy to use interface
• Very customizable
• Good value for money
• Great AI automation features
• Mobile app for agents
• Lots of integrations
• Good reporting

Cons

• Can be pricey for larger teams
• No phone support
• No video chat

Pricing Comparison

Viscosity

• One-time Purchase
• Subscription-Based

Sidestep

• Subscription-Based