Journey Surveys vs SmartSurvey

Struggling to choose between Journey Surveys and SmartSurvey? Both products offer unique advantages, making it a tough decision.

Journey Surveys is a Business & Commerce solution with tags like surveys, customer-experience, customer-journey.

It boasts features such as Customizable surveys, Multi-channel feedback collection, Journey mapping, Real-time analytics, Integration with CRM systems and pros including Easy to create and send surveys, Detailed customer journey insights, Identify pain points and improvements, Customizable dashboards, Good support.

On the other hand, SmartSurvey is a Office & Productivity product tagged with survey, form-builder, feedback, data-collection.

Its standout features include Drag & drop survey builder, Various question types, Skip logic & branching, Data analysis tools, Custom branding, Multi-language support, Mobile optimization, API access, Webhooks, Email notifications, and it shines with pros like User-friendly interface, Powerful features, Good value for money, Great customer support, Integration with popular platforms, Mobile app available.

Feature	Journey Surveys	SmartSurvey
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Office & Productivity

Product Overview

Journey Surveys

Description: Journey Surveys is a customer feedback software that allows companies to create customizable surveys to understand the customer journey and experience. It provides tools to gather feedback across channels and touchpoints.

SmartSurvey

Description: SmartSurvey is an online survey and form building software. It allows users to easily create surveys, forms, quizzes and polls to collect feedback and data from customers, employees and website visitors. Some key features include drag and drop form builder, various question types, data analysis tools, integration with popular platforms.

Key Features Comparison

Journey Surveys Features

• Customizable surveys
• Multi-channel feedback collection
• Journey mapping
• Real-time analytics
• Integration with CRM systems

SmartSurvey Features

• Drag & drop survey builder
• Various question types
• Skip logic & branching
• Data analysis tools
• Custom branding
• Multi-language support
• Mobile optimization
• API access
• Webhooks
• Email notifications

Pros & Cons Analysis

Journey Surveys

Pros

• Easy to create and send surveys
• Detailed customer journey insights
• Identify pain points and improvements
• Customizable dashboards
• Good support

Cons

• Can be pricey for small businesses
• Limited custom branding options
• No advanced targeting or segmentation

SmartSurvey

Pros

• User-friendly interface
• Powerful features
• Good value for money
• Great customer support
• Integration with popular platforms
• Mobile app available

Cons

• Can be pricey for small businesses
• Advanced features require coding
• Limited free plan
• Steep learning curve for beginners

Pricing Comparison

Journey Surveys

• Subscription-Based

SmartSurvey

• Freemium
• Subscription-based