Journey Surveys
Journey Surveys is a customer feedback software that allows companies to create customizable surveys to understand the customer journey and experience. It provides tools to gather feedback across channels and touchpoints.
surveys
customer-experience
customer-journey
Journey Surveys: Customer Feedback Software
Journey Surveys is a customer feedback software that allows companies to create customizable surveys to understand the customer journey and experience. It provides tools to gather feedback across channels and touchpoints.
What is Journey Surveys?
Journey Surveys is a modular customer experience management platform designed to help businesses gather actionable customer insights at every stage of the customer journey. With customizable feedback forms and advanced analytics, Journey Surveys makes it easy to:
- Map out key customer journeys and set up targeted surveys focused on specific touchpoints
- Gain visibility into critical metrics like CSAT, NPS, CES, product usage, and more
- Analyze trends and uncover breakdowns in the customer experience workflow
- Identify areas for improvement through integrated analytics and custom reporting
- Take action on feedback in real-time through integrations with popular business apps
- Journey Surveys stands out for its flexibility to deploy targeted surveys across channels including web, email, mobile apps, and more. The platform makes it simple to track customer satisfaction over time and across complex buying journeys with multiple interactions.
Journey Surveys Features
Features
- Customizable surveys
- Multi-channel feedback collection
- Journey mapping
- Real-time analytics
- Integration with CRM systems
Pricing
- Subscription-Based
Pros
Easy to create and send surveys
Detailed customer journey insights
Identify pain points and improvements
Customizable dashboards
Good support
Cons
Can be pricey for small businesses
Limited custom branding options
No advanced targeting or segmentation
Official Links
The Best Journey Surveys Alternatives
Top Business & Commerce and Customer Feedback and other similar apps like Journey Surveys
Here are some alternatives to Journey Surveys:
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SurveyMonkey
SurveyMonkey is one of the world's leading online survey platforms, enabling individuals and organizations to create and distribute professional online surveys and analyze results quickly and easily. Founded in 1999, SurveyMonkey offers users a variety of features and capabilities:User-friendly drag-and-drop survey builder with a variety of customizable templates, designs, and...
LimeSurvey
LimeSurvey is an open source web application for building and publishing online surveys. Here is an overview of its key features and capabilities:- Create surveys with a variety of question types including single/multiple choice, textboxes, dropdowns, ratings, and more- Add logic and branching so the survey questions change dynamically based...
SurveyJS
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UserReport
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SmartSurvey
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Nextcloud Forms
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Paperform
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Responster
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SurveyLab
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Crowdsignal
Crowdsignal (formerly Polldaddy) is a user-friendly online survey and poll creation tool used by marketers, researchers, educators and more to get feedback. Key features include:Intuitive drag-and-drop editor to build surveys, polls, quizzes and moreVarious question types including single/multi choice, ratings, open-ended, images, video and moreRandomization and logic featuresCustom branding and...
