Kayako vs InstantChat.io

Struggling to choose between Kayako and InstantChat.io? Both products offer unique advantages, making it a tough decision.

Kayako is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, community-forums.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app and pros including Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

On the other hand, InstantChat.io is a Social & Communications product tagged with chat, live-chat, customer-support, realtime, messaging, open-source.

Its standout features include Real-time messaging, Team inbox, Visitor tracking, Customizable widget, Third-party integrations, and it shines with pros like Free and open source, Easy to set up and use, Good for small teams, Customizable and extensible.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Kayako

Kayako

Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

Categories:
Business & Commerce Customer Service
help-desk customer-support ticketing knowledge-base community-forums

Kayako Features

  1. Ticketing system to manage customer support requests
  2. Knowledge base to provide self-service support articles
  3. Live chat for real-time customer conversations
  4. Email management and automation
  5. Reporting and analytics
  6. Multiple user roles and permissions
  7. API integrations
  8. Mobile app

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Omnichannel support

Customizable workflows

Robust reporting and analytics

Scales for growing businesses

Third-party integrations

Cons

Can be pricey for small businesses

Mobile app needs improvement

Lack of native social media integration

Steep learning curve for advanced features

InstantChat.io

InstantChat.io

InstantChat.io is a free, open-source live chat software designed for websites. It enables real-time conversations between website visitors and agents to provide instant support and increase sales.

Categories:
Social & Communications Live Chat
chat live-chat customer-support realtime messaging open-source

InstantChat.io Features

  1. Real-time messaging
  2. Team inbox
  3. Visitor tracking
  4. Customizable widget
  5. Third-party integrations

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good for small teams

Customizable and extensible

Cons

Limited features compared to paid options

Self-hosted can be complex

Not ideal for large teams