Kickserv vs FeetPort

Struggling to choose between Kickserv and FeetPort? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, FeetPort is a Business & Commerce product tagged with productivity, tracking, keylogging.

Its standout features include Captures screenshots of employee computer activity, Logs keystrokes, websites visited, and documents accessed, Provides managers with insights into employee productivity, Generates reports on employee activity, and it shines with pros like Helps managers monitor and improve employee productivity, Deters employee misuse of company resources, Provides detailed data on employee activities.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Kickserv

Kickserv

Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Categories:
ticket-management knowledge-base live-chat

Kickserv Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Open API
  5. Email piping
  6. Canned responses
  7. SLA policies
  8. Help desk reports

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good basic feature set

Integrates with many apps

Self-hosted

Cons

Limited customization

No advanced reporting

No phone support

Limited user roles and permissions


FeetPort

FeetPort

FeetPort is a software that helps track employee activity on company computers. It captures screenshots, logs keystrokes, websites visited, and documents accessed to give managers insights into employee productivity.

Categories:
productivity tracking keylogging

FeetPort Features

  1. Captures screenshots of employee computer activity
  2. Logs keystrokes, websites visited, and documents accessed
  3. Provides managers with insights into employee productivity
  4. Generates reports on employee activity

Pricing

  • Subscription-Based

Pros

Helps managers monitor and improve employee productivity

Deters employee misuse of company resources

Provides detailed data on employee activities

Cons

Raises privacy concerns for employees

Can create a culture of mistrust between employees and management

Requires careful implementation to avoid legal issues