Kickserv vs FeetPort

Struggling to choose between Kickserv and FeetPort? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, FeetPort is a Business & Commerce product tagged with productivity, tracking, keylogging.

Its standout features include Captures screenshots of employee computer activity, Logs keystrokes, websites visited, and documents accessed, Provides managers with insights into employee productivity, Generates reports on employee activity, and it shines with pros like Helps managers monitor and improve employee productivity, Deters employee misuse of company resources, Provides detailed data on employee activities.

Feature	Kickserv	FeetPort
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Kickserv

Description: Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

FeetPort

Description: FeetPort is a software that helps track employee activity on company computers. It captures screenshots, logs keystrokes, websites visited, and documents accessed to give managers insights into employee productivity.

Key Features Comparison

Kickserv Features

• Ticket management
• Knowledge base
• Live chat
• Open API
• Email piping
• Canned responses
• SLA policies
• Help desk reports

FeetPort Features

• Captures screenshots of employee computer activity
• Logs keystrokes, websites visited, and documents accessed
• Provides managers with insights into employee productivity
• Generates reports on employee activity

Pros & Cons Analysis

Kickserv

Pros

• Free and open source
• Easy to set up and use
• Good basic feature set
• Integrates with many apps
• Self-hosted

Cons

• Limited customization
• No advanced reporting
• No phone support
• Limited user roles and permissions

FeetPort

Pros

• Helps managers monitor and improve employee productivity
• Deters employee misuse of company resources
• Provides detailed data on employee activities

Cons

• Raises privacy concerns for employees
• Can create a culture of mistrust between employees and management
• Requires careful implementation to avoid legal issues

Pricing Comparison

Kickserv

• Open Source

FeetPort

• Subscription-Based