Kickserv vs FieldAware

Struggling to choose between Kickserv and FieldAware? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, FieldAware is a Business & Commerce product tagged with scheduling, dispatching, work-orders, inventory-management, route-optimization, custom-forms, collaboration, reporting.

Its standout features include Work order management, Scheduling and dispatching, Route optimization, Inventory management, Customizable forms, Real-time tracking, Collaboration tools, Reporting and analytics, and it shines with pros like Intuitive interface, Comprehensive feature set for field service, Flexible scheduling options, Good mobile app, Integrates with QuickBooks.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Kickserv

Kickserv

Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Categories:
Business & Commerce Customer Support
ticket-management knowledge-base live-chat

Kickserv Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Open API
  5. Email piping
  6. Canned responses
  7. SLA policies
  8. Help desk reports

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good basic feature set

Integrates with many apps

Self-hosted

Cons

Limited customization

No advanced reporting

No phone support

Limited user roles and permissions

FieldAware

FieldAware

FieldAware is a field service management software that helps field service companies schedule jobs, dispatch technicians, track work orders, and manage inventory. It offers route optimization, customizable forms, collaboration tools, and reporting.

Categories:
Business & Commerce Field Service Management
scheduling dispatching work-orders inventory-management route-optimization custom-forms collaboration reporting

FieldAware Features

  1. Work order management
  2. Scheduling and dispatching
  3. Route optimization
  4. Inventory management
  5. Customizable forms
  6. Real-time tracking
  7. Collaboration tools
  8. Reporting and analytics

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive interface

Comprehensive feature set for field service

Flexible scheduling options

Good mobile app

Integrates with QuickBooks

Cons

Can be pricey for smaller teams

Limited customization options

Third-party integrations cost extra

Steep learning curve