Kickserv vs FieldAware

Struggling to choose between Kickserv and FieldAware? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, FieldAware is a Business & Commerce product tagged with scheduling, dispatching, work-orders, inventory-management, route-optimization, custom-forms, collaboration, reporting.

Its standout features include Work order management, Scheduling and dispatching, Route optimization, Inventory management, Customizable forms, Real-time tracking, Collaboration tools, Reporting and analytics, and it shines with pros like Intuitive interface, Comprehensive feature set for field service, Flexible scheduling options, Good mobile app, Integrates with QuickBooks.

Feature	Kickserv	FieldAware
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Kickserv

Description: Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

FieldAware

Description: FieldAware is a field service management software that helps field service companies schedule jobs, dispatch technicians, track work orders, and manage inventory. It offers route optimization, customizable forms, collaboration tools, and reporting.

Key Features Comparison

Kickserv Features

• Ticket management
• Knowledge base
• Live chat
• Open API
• Email piping
• Canned responses
• SLA policies
• Help desk reports

FieldAware Features

• Work order management
• Scheduling and dispatching
• Route optimization
• Inventory management
• Customizable forms
• Real-time tracking
• Collaboration tools
• Reporting and analytics

Pros & Cons Analysis

Kickserv

Pros

• Free and open source
• Easy to set up and use
• Good basic feature set
• Integrates with many apps
• Self-hosted

Cons

• Limited customization
• No advanced reporting
• No phone support
• Limited user roles and permissions

FieldAware

Pros

• Intuitive interface
• Comprehensive feature set for field service
• Flexible scheduling options
• Good mobile app
• Integrates with QuickBooks

Cons

• Can be pricey for smaller teams
• Limited customization options
• Third-party integrations cost extra
• Steep learning curve

Pricing Comparison

Kickserv

• Open Source

FieldAware

• Subscription-Based
• Custom Pricing