Kickserv vs Fieldax - Field Service Management

Struggling to choose between Kickserv and Fieldax - Field Service Management? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, Fieldax - Field Service Management is a Business & Commerce product tagged with field-service, work-order-management, job-scheduling, route-optimization, inventory-management, technician-management, invoicing.

Its standout features include Cloud-based field service management software, Scheduling jobs and managing field teams, Asset and inventory tracking, Invoicing and billing, Route optimization, Customizable forms and checklists, Mobile access for technicians, Real-time reporting, and it shines with pros like Comprehensive field service management solution, Cloud-based for easy access and scalability, Mobile functionality for field technicians, Customizable to fit specific business needs, Streamlines operations and improves efficiency.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Kickserv

Kickserv

Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Categories:
ticket-management knowledge-base live-chat

Kickserv Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Open API
  5. Email piping
  6. Canned responses
  7. SLA policies
  8. Help desk reports

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good basic feature set

Integrates with many apps

Self-hosted

Cons

Limited customization

No advanced reporting

No phone support

Limited user roles and permissions


Fieldax - Field Service Management

Fieldax - Field Service Management

Fieldax is a cloud-based field service management software designed to help field service companies schedule jobs, manage teams and field staff, track assets and inventory, and invoice customers. It includes route optimization, customizable forms and checklists, mobile access for technicians, and real-time reporting.

Categories:
field-service work-order-management job-scheduling route-optimization inventory-management technician-management invoicing

Fieldax - Field Service Management Features

  1. Cloud-based field service management software
  2. Scheduling jobs and managing field teams
  3. Asset and inventory tracking
  4. Invoicing and billing
  5. Route optimization
  6. Customizable forms and checklists
  7. Mobile access for technicians
  8. Real-time reporting

Pricing

  • Subscription-Based

Pros

Comprehensive field service management solution

Cloud-based for easy access and scalability

Mobile functionality for field technicians

Customizable to fit specific business needs

Streamlines operations and improves efficiency

Cons

Pricing may be expensive for smaller businesses

Learning curve for users unfamiliar with the system

Limited integration options with other software