ManageEngine ServiceDesk Plus vs InvGate Assets

Struggling to choose between ManageEngine ServiceDesk Plus and InvGate Assets? Both products offer unique advantages, making it a tough decision.

ManageEngine ServiceDesk Plus is a Business & Commerce solution with tags like help-desk, ticketing, asset-management, change-management, knowledge-base.

It boasts features such as Incident management, Problem management, Change management, Service catalog, Knowledge base, CMDB, SLA management, Reporting and analytics and pros including User-friendly interface, Robust functionality for ITSM processes, Integration with Active Directory, Customizable dashboards, Mobile access, Affordable pricing.

On the other hand, InvGate Assets is a Business & Commerce product tagged with asset-tracking, license-management, procurement-management.

Its standout features include Asset tracking, License management, Procurement management, Asset lifecycle management, IT asset reporting, Integrations with IT tools, and it shines with pros like Comprehensive asset tracking capabilities, Flexible licensing model, Integration with other IT systems, Automated asset discovery, Customizable reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.

Categories:
help-desk ticketing asset-management change-management knowledge-base

ManageEngine ServiceDesk Plus Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Service catalog
  5. Knowledge base
  6. CMDB
  7. SLA management
  8. Reporting and analytics

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

User-friendly interface

Robust functionality for ITSM processes

Integration with Active Directory

Customizable dashboards

Mobile access

Affordable pricing

Cons

Steep learning curve

Limitations in advanced reporting

Third-party integrations can be tricky

Lacks advanced AI/ML capabilities


InvGate Assets

InvGate Assets

InvGate Assets is an asset management software that helps organizations track IT hardware and software assets. It provides features like asset tracking, license management, procurement management, and more.

Categories:
asset-tracking license-management procurement-management

InvGate Assets Features

  1. Asset tracking
  2. License management
  3. Procurement management
  4. Asset lifecycle management
  5. IT asset reporting
  6. Integrations with IT tools

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Comprehensive asset tracking capabilities

Flexible licensing model

Integration with other IT systems

Automated asset discovery

Customizable reporting

Cons

Can be complex for smaller organizations

Implementation may require IT expertise

Limited mobile access

May require customization for full functionality