omNovia vs GoTo Meeting

Struggling to choose between omNovia and GoTo Meeting? Both products offer unique advantages, making it a tough decision.

omNovia is a Business & Commerce solution with tags like cloudbased, customer-service, omnichannel, ticketing, live-chat, email, knowledge-base, analytics.

It boasts features such as Omnichannel support, Ticketing system, Live chat, Email management, Knowledge base, Advanced analytics, SLA management, Automation workflows, Real-time dashboards and pros including Easy to use interface, Scalable - supports large teams, Integrates with many apps, Robust reporting and analytics, Omnichannel support in one platform.

On the other hand, GoTo Meeting is a Remote Work & Education product tagged with video-conferencing, screen-sharing, online-meetings, webinars.

Its standout features include Video conferencing, Screen sharing, Audio conferencing, Webinars, Meeting recording, Participant management, Mobile apps, Integrations with popular productivity tools, and it shines with pros like Reliable and user-friendly platform, Supports a wide range of devices and operating systems, Offers a variety of features for effective collaboration, Provides good audio and video quality, Secure and encrypted meetings.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

omNovia

omNovia

omNovia is a cloud-based customer service software that provides omni-channel support and helps companies deliver exceptional customer experiences. It offers features like ticketing, live chat, email management, knowledge base, and advanced analytics.

Categories:
Business & Commerce Customer Service
cloudbased customer-service omnichannel ticketing live-chat email knowledge-base analytics

OmNovia Features

  1. Omnichannel support
  2. Ticketing system
  3. Live chat
  4. Email management
  5. Knowledge base
  6. Advanced analytics
  7. SLA management
  8. Automation workflows
  9. Real-time dashboards

Pricing

  • Subscription-Based

Pros

Easy to use interface

Scalable - supports large teams

Integrates with many apps

Robust reporting and analytics

Omnichannel support in one platform

Cons

Can be pricey for small businesses

Mobile app needs improvement

Setup and configuration can be complex initially

GoTo Meeting

GoTo Meeting

GoToMeeting is a popular web conferencing and online meeting software. It allows users to host video conferences, webinars, conference calls, and screen sharing sessions with colleagues and clients across devices.

Categories:
Remote Work & Education Web Conferencing
video-conferencing screen-sharing online-meetings webinars

GoTo Meeting Features

  1. Video conferencing
  2. Screen sharing
  3. Audio conferencing
  4. Webinars
  5. Meeting recording
  6. Participant management
  7. Mobile apps
  8. Integrations with popular productivity tools

Pricing

  • Subscription-Based

Pros

Reliable and user-friendly platform

Supports a wide range of devices and operating systems

Offers a variety of features for effective collaboration

Provides good audio and video quality

Secure and encrypted meetings

Cons

Relatively expensive compared to some alternatives

Limited free plan features

Can be complex for non-technical users

Customization options are limited