OmNovia
omNovia is a cloud-based customer service software that provides omni-channel support and helps companies deliver exceptional customer experiences. It offers features like ticketing, live chat, email management, knowledge base, and advanced analytics.
cloudbased
customer-service
omnichannel
ticketing
live-chat
email
knowledge-base
analytics
omNovia: Cloud-Based Customer Service Software
omNovia is a cloud-based customer service software that provides omni-channel support and helps companies deliver exceptional customer experiences. It offers features like ticketing, live chat, email management, knowledge base, and advanced analytics.
What is OmNovia?
omNovia is a cloud-based customer service software designed to help companies deliver exceptional customer experiences across every channel. It brings together different customer conversation channels like phone, email, live chat, social media and more into a single customizable workspace.
Key features of omNovia include:
- Omni-channel ticketing - Unify support requests from various channels into a single universal queue and ticket management system.
- Live chat - Chat with customers in real-time via your website, mobile app or messaging apps.
- Email management - Share team inboxes, assign emails to the right agents, set SLAs and automate routing.
- Knowledge base - Create a searchable knowledge base with FAQs, how-to articles, manuals and more to enable self-service.
- Advanced analytics - Get insights into important metrics like customer satisfaction (CSAT/NPS), agent performance, ticket resolution time and more.
- Mobile compatibility - Access and manage tickets on-the-go with native iOS and Android apps.
- API integrations - Integrate with popular business applications like Salesforce, Zendesk, Shopify and more.
- White labeling - Customize the interface with your brand logo, colors, terminology and more to match your brand identity.
Overall, omNovia focuses on providing an exceptional, personalized customer experience across channels while helping companies gain operational efficiency through streamlined workflows and rich analytics.
OmNovia Features
Features
- Omnichannel support
- Ticketing system
- Live chat
- Email management
- Knowledge base
- Advanced analytics
- SLA management
- Automation workflows
- Real-time dashboards
Pricing
- Subscription-Based
Pros
Easy to use interface
Scalable - supports large teams
Integrates with many apps
Robust reporting and analytics
Omnichannel support in one platform
Cons
Can be pricey for small businesses
Mobile app needs improvement
Setup and configuration can be complex initially
Official Links
The Best OmNovia Alternatives
Top Business & Commerce and Customer Service and other similar apps like OmNovia
Here are some alternatives to OmNovia:
Suggest an alternative ❐
Cisco Webex Meetings
Cisco Webex Meetings is a leading enterprise video conferencing and web conferencing platform used by businesses, organizations, and individuals to host meetings and collaborative sessions online. It allows users to host HD video meetings with up to 1,000 participants, conduct webinars for up to 3,000 attendees, screen share, record sessions,...
Adobe Connect
Adobe Connect is a robust web conferencing platform used to power online meetings, webinars, virtual training sessions, and other interactive events. It offers a wide range of collaboration tools including:HD video conferencing - Connect allows for multi-way video chat so presenters and attendees can see and interact with one another...
Join.me
join.me is a popular web conferencing and online meeting software designed for businesses of all sizes. It allows users to host meetings, webinars, presentations, sales pitches, training sessions etc. with anyone, anytime, on any device.With join.me, you can share your screen in real-time to demonstrate products, applications or services, provide...
VSee Messenger
VSee Messenger is a free, secure video calling and instant messaging platform suitable for both personal and professional use. It offers high-quality group video calling for up to 8 participants, along with features like screen sharing, call recording, chat messaging, file transfers and more.As a HIPAA-compliant service, VSee ensures protected...
GoTo Meeting
GoToMeeting is a web conferencing software developed by LogMeIn. It enables users to host online meetings, webinars, conference calls, and screen sharing sessions either one-on-one or with large groups of participants.Some key features of GoToMeeting include:HD video conferencing - Face-to-face meetings with HD video and clear audioScreen sharing - Share...
FreeConference.com
FreeConference.com is a popular free conference calling service that makes it easy for anyone to host conference calls with up to 1,000 participants. It is completely free to use without any time limits, hidden fees or subscription requirements.Some key features of FreeConference.com include:Free audio conferencing for up to 1,000 participantsHost...
UberConference
UberConference is a cloud-based audio and video conferencing service designed for businesses and teams. It's known for being one of the easiest conferencing solutions to set up and use, with a focus on quality audio, elegant video, and intuitive features.Some key capabilities of UberConference include:HD audio with advance noise cancellation...
Briefing
Briefing is a news and media aggregator mobile app launched in 2021. It was created by former Google and Facebook executives who wanted to provide an alternative to endless scrolling and algorithmic feeds. Briefing aims to deliver quality journalism and help readers stay informed without information overload.The app curates the...
Groupworld
Groupworld is a cloud-based team collaboration software designed to streamline teamwork and collaboration. It provides a shared digital workspace for teams and organizations to communicate, collaborate on documents and projects, organize content and workflows, host online meetings, and more - all in one secure platform.Some key features of Groupworld include:Messaging...
VuCast
VuCast is a cloud-based video content management and distribution platform designed for enterprises and organizations. It provides a centralized solution for managing, publishing and analyzing video content across devices.Key features of VuCast include:Intuitive video uploader with support for bulk uploadsAutomated encoding for delivery to any deviceFlexible video player customization and...
DimDim
DimDim is an open source web conferencing software designed for real-time online collaboration and meetings. It can be used to host webinars, online training sessions, web meetings, and other interactive presentations with geographically distributed participants.Key features of DimDim include:Screen, application, and document sharing - Allows presenters to broadcast their desktop...