OmNovia
omNovia is a cloud-based customer service software that provides omni-channel support and helps companies deliver exceptional customer experiences. It offers features like ticketing, live chat, email management, knowledge base, and advanced analytics.
cloudbased
customer-service
omnichannel
ticketing
live-chat
email
knowledge-base
analytics
omNovia: Cloud-Based Customer Service Software
omNovia is a cloud-based customer service software that provides omni-channel support and helps companies deliver exceptional customer experiences. It offers features like ticketing, live chat, email management, knowledge base, and advanced analytics.
What is OmNovia?
omNovia is a cloud-based customer service software designed to help companies deliver exceptional customer experiences across every channel. It brings together different customer conversation channels like phone, email, live chat, social media and more into a single customizable workspace.
Key features of omNovia include:
- Omni-channel ticketing - Unify support requests from various channels into a single universal queue and ticket management system.
- Live chat - Chat with customers in real-time via your website, mobile app or messaging apps.
- Email management - Share team inboxes, assign emails to the right agents, set SLAs and automate routing.
- Knowledge base - Create a searchable knowledge base with FAQs, how-to articles, manuals and more to enable self-service.
- Advanced analytics - Get insights into important metrics like customer satisfaction (CSAT/NPS), agent performance, ticket resolution time and more.
- Mobile compatibility - Access and manage tickets on-the-go with native iOS and Android apps.
- API integrations - Integrate with popular business applications like Salesforce, Zendesk, Shopify and more.
- White labeling - Customize the interface with your brand logo, colors, terminology and more to match your brand identity.
Overall, omNovia focuses on providing an exceptional, personalized customer experience across channels while helping companies gain operational efficiency through streamlined workflows and rich analytics.
OmNovia Features
Features
- Omnichannel support
- Ticketing system
- Live chat
- Email management
- Knowledge base
- Advanced analytics
- SLA management
- Automation workflows
- Real-time dashboards
Pricing
- Subscription-Based
Pros
Easy to use interface
Scalable - supports large teams
Integrates with many apps
Robust reporting and analytics
Omnichannel support in one platform
Cons
Can be pricey for small businesses
Mobile app needs improvement
Setup and configuration can be complex initially
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