Oogwave vs Viva Engage (Yammer)

Struggling to choose between Oogwave and Viva Engage (Yammer)? Both products offer unique advantages, making it a tough decision.

Oogwave is a Ai Tools & Services solution with tags like artificial-intelligence, customer-service, chatbot.

It boasts features such as AI-powered chatbot, Natural language processing, Pre-built knowledge base, Conversation analytics, Omnichannel support, Integration with CRM and helpdesk software and pros including Automates customer service, Provides fast and consistent responses, Reduces customer wait times, Scales support operations, Learns from conversations to improve over time.

On the other hand, Viva Engage (Yammer) is a Social & Communications product tagged with collaboration, communication, engagement, knowledge-sharing, teamwork.

Its standout features include Real-time messaging, Groups and communities, Content sharing, Announcements, Praise and recognition, Polls and surveys, Integrations, Mobile apps, Analytics, Security and compliance, and it shines with pros like Improves communication and collaboration, Fosters company culture and employee engagement, Facilitates knowledge sharing, Integrates with Microsoft 365 and Teams, Customizable platform, Available mobile apps, Advanced analytics and metrics, Robust security and compliance capabilities.

Feature	Oogwave	Viva Engage (Yammer)
Overall Score	N/A	N/A
Primary Category	Ai Tools & Services	Social & Communications

Product Overview

Oogwave

Description: Oogwave is a customer service software that uses artificial intelligence to understand customer queries and automatically generate relevant responses. It is designed to improve customer engagement and reduce support wait times.

Viva Engage (Yammer)

Description: Viva Engage by Microsoft is an enterprise social networking platform that allows employees to collaborate and share information across teams and organizations. It facilitates group discussions, knowledge sharing, team collaboration, and employee engagement.

Key Features Comparison

Oogwave Features

• AI-powered chatbot
• Natural language processing
• Pre-built knowledge base
• Conversation analytics
• Omnichannel support
• Integration with CRM and helpdesk software

Viva Engage (Yammer) Features

• Real-time messaging
• Groups and communities
• Content sharing
• Announcements
• Praise and recognition
• Polls and surveys
• Integrations
• Mobile apps
• Analytics
• Security and compliance

Pros & Cons Analysis

Oogwave

Pros

• Automates customer service
• Provides fast and consistent responses
• Reduces customer wait times
• Scales support operations
• Learns from conversations to improve over time

Cons

• May provide inaccurate responses
• Limited customization options
• Requires large training data set
• Can be expensive

Viva Engage (Yammer)

Pros

• Improves communication and collaboration
• Fosters company culture and employee engagement
• Facilitates knowledge sharing
• Integrates with Microsoft 365 and Teams
• Customizable platform
• Available mobile apps
• Advanced analytics and metrics
• Robust security and compliance capabilities

Cons

• Can be distracting if not used properly
• Potential for inappropriate content
• Data compliance challenges
• Limited free version
• Must manage community guidelines

Pricing Comparison

Oogwave

• Subscription-Based

Viva Engage (Yammer)

• Freemium
• Subscription-Based