Oogwave vs Viva Engage (Yammer)
Struggling to choose between Oogwave and Viva Engage (Yammer)? Both products offer unique advantages, making it a tough decision.
Oogwave is a Ai Tools & Services solution with tags like artificial-intelligence, customer-service, chatbot.
It boasts features such as AI-powered chatbot, Natural language processing, Pre-built knowledge base, Conversation analytics, Omnichannel support, Integration with CRM and helpdesk software and pros including Automates customer service, Provides fast and consistent responses, Reduces customer wait times, Scales support operations, Learns from conversations to improve over time.
On the other hand, Viva Engage (Yammer) is a Social & Communications product tagged with collaboration, communication, engagement, knowledge-sharing, teamwork.
Its standout features include Real-time messaging, Groups and communities, Content sharing, Announcements, Praise and recognition, Polls and surveys, Integrations, Mobile apps, Analytics, Security and compliance, and it shines with pros like Improves communication and collaboration, Fosters company culture and employee engagement, Facilitates knowledge sharing, Integrates with Microsoft 365 and Teams, Customizable platform, Available mobile apps, Advanced analytics and metrics, Robust security and compliance capabilities.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Oogwave
Oogwave is a customer service software that uses artificial intelligence to understand customer queries and automatically generate relevant responses. It is designed to improve customer engagement and reduce support wait times.
Categories:
Oogwave Features
- AI-powered chatbot
- Natural language processing
- Pre-built knowledge base
- Conversation analytics
- Omnichannel support
- Integration with CRM and helpdesk software
Pricing
- Subscription-Based
Pros
Cons
Viva Engage (Yammer)
Viva Engage by Microsoft is an enterprise social networking platform that allows employees to collaborate and share information across teams and organizations. It facilitates group discussions, knowledge sharing, team collaboration, and employee engagement.
Categories:
Viva Engage (Yammer) Features
- Real-time messaging
- Groups and communities
- Content sharing
- Announcements
- Praise and recognition
- Polls and surveys
- Integrations
- Mobile apps
- Analytics
- Security and compliance
Pricing
- Freemium
- Subscription-Based