osTicket vs Trakdesk

Struggling to choose between osTicket and Trakdesk? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Trakdesk is a Business & Commerce product tagged with task-management, time-tracking, resource-planning, file-sharing, messaging, project-management.

Its standout features include Task management, Time tracking, Resource planning, File sharing, Messaging, Project planning and organization, and it shines with pros like Intuitive and user-friendly interface, Comprehensive project management features, Collaboration and communication tools, Mobile app for on-the-go access.

Feature	osTicket	Trakdesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Trakdesk

Description: Trakdesk is a cloud-based project management and team collaboration software. It provides features like task management, time tracking, resource planning, file sharing, messaging, and more to help teams plan, organize and complete projects efficiently.

Key Features Comparison

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Trakdesk Features

• Task management
• Time tracking
• Resource planning
• File sharing
• Messaging
• Project planning and organization

Pros & Cons Analysis

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Trakdesk

Pros

• Intuitive and user-friendly interface
• Comprehensive project management features
• Collaboration and communication tools
• Mobile app for on-the-go access

Cons

• Limited customization options
• Reporting features could be more robust
• Steep learning curve for some users

Pricing Comparison

osTicket

• Open Source
• Free

Trakdesk

• Subscription-Based