osTicket vs Trengo

Struggling to choose between osTicket and Trengo? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Trengo is a Business & Commerce product tagged with crm, sales, customers, leads.

Its standout features include Contact Management, Lead Tracking, Sales Pipeline, Email Marketing, Reporting and Analytics, and it shines with pros like Easy to use interface, Affordable pricing, Integration with G Suite and Office 365, Mobile access, Customizable workflows.

Feature	osTicket	Trengo
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Trengo

Description: Trengo is a customer relationship management (CRM) software designed for small to midsize businesses. It provides tools to manage leads, track sales opportunities, communicate with customers, and analyze performance.

Key Features Comparison

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Trengo Features

• Contact Management
• Lead Tracking
• Sales Pipeline
• Email Marketing
• Reporting and Analytics

Pros & Cons Analysis

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Trengo

Pros

• Easy to use interface
• Affordable pricing
• Integration with G Suite and Office 365
• Mobile access
• Customizable workflows

Cons

• Limited customization options
• No offline access
• Less features than larger CRM platforms

Pricing Comparison

osTicket

• Open Source
• Free

Trengo

• Subscription-Based