Send Help vs Active911

Struggling to choose between Send Help and Active911? Both products offer unique advantages, making it a tough decision.

Send Help is a Business & Commerce solution with tags like service-desk, it-asset-management, ticketing, asset-tracking, monitoring, reporting.

It boasts features such as Incident management, Problem management, Change management, Release management, Service catalog, Knowledge base, Reporting and analytics, IT asset management, Monitoring and alerting and pros including Easy to use interface, Comprehensive feature set, Integration with popular tools, Mobile app for technicians, Customizable workflows, Automation capabilities.

On the other hand, Active911 is a Security & Privacy product tagged with dispatch, mapping, emergency-responders, police, fire-department, ems, ambulance, public-works.

Its standout features include Real-time GPS tracking, Instant dispatch of calls, Live incident mapping, Group messaging, Pre-planning of locations, Resource management, Analytics and reporting, and it shines with pros like Improves emergency response times, Enhances responder safety, Centralized incident management, Easy to use interface, Works on mobile devices, Integrates with CAD systems.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Send Help

Send Help

Send Help is a service desk and IT asset management software. It provides ticketing, asset tracking, monitoring, reporting and more to manage IT infrastructure and services.

Categories:
service-desk it-asset-management ticketing asset-tracking monitoring reporting

Send Help Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Service catalog
  6. Knowledge base
  7. Reporting and analytics
  8. IT asset management
  9. Monitoring and alerting

Pricing

  • Subscription-Based

Pros

Easy to use interface

Comprehensive feature set

Integration with popular tools

Mobile app for technicians

Customizable workflows

Automation capabilities

Cons

Can be pricey for small teams

Limited native remote access

Learning curve for advanced features


Active911

Active911

Active911 is a cloud-based dispatch and mapping software for emergency responders. It provides real-time tracking of responders and incidents for police, fire, ambulances, public works and more.

Categories:
dispatch mapping emergency-responders police fire-department ems ambulance public-works

Active911 Features

  1. Real-time GPS tracking
  2. Instant dispatch of calls
  3. Live incident mapping
  4. Group messaging
  5. Pre-planning of locations
  6. Resource management
  7. Analytics and reporting

Pricing

  • Subscription-Based

Pros

Improves emergency response times

Enhances responder safety

Centralized incident management

Easy to use interface

Works on mobile devices

Integrates with CAD systems

Cons

Can be expensive for smaller agencies

Requires internet connectivity to function

Limited customization options

Relies on user adoption and buy-in