sevDesk vs Freeagent

Struggling to choose between sevDesk and Freeagent? Both products offer unique advantages, making it a tough decision.

sevDesk is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, email-support, slas, reporting.

It boasts features such as Ticket Management, Knowledge Base, Email Piping, SLA Management, Reporting, Multi-Brand Support, Multi-Channel Support (Email, Web, API), Role-based Access Control, REST API, Custom Fields, Notifications and pros including Open source and free, Easy to use and intuitive interface, Good feature set for a free tool, Active development community, Integrates with many other tools via API, Self-hosted, so you control the data.

On the other hand, Freeagent is a Business & Commerce product tagged with accounting, invoicing, expense-tracking, financial-reporting, freelancers, contractors, small-business.

Its standout features include Online invoicing, Expense tracking, Financial reporting, Bank connectivity, Tax estimation, Mobile app, Time tracking, Project management, Accounting integrations, and it shines with pros like User-friendly interface, Automates admin tasks, Simplifies tax filing, Mobile access, Affordable pricing, Good customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

sevDesk

sevDesk

sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.

Categories:
Business & Commerce Customer Service & Support
help-desk ticket-system knowledge-base email-support slas reporting

SevDesk Features

  1. Ticket Management
  2. Knowledge Base
  3. Email Piping
  4. SLA Management
  5. Reporting
  6. Multi-Brand Support
  7. Multi-Channel Support (Email, Web, API)
  8. Role-based Access Control
  9. REST API
  10. Custom Fields
  11. Notifications

Pricing

  • Open Source

Pros

Open source and free

Easy to use and intuitive interface

Good feature set for a free tool

Active development community

Integrates with many other tools via API

Self-hosted, so you control the data

Cons

Lacks some advanced features of paid tools

Mobile app is limited

Can be resource intensive to host yourself

Limited native reporting capabilities

Freeagent

Freeagent

FreeAgent is an online accounting software targeted at freelancers, contractors, and small businesses. It offers tools for invoicing, expense tracking, financial reporting, and more. FreeAgent streamlines paperwork and makes basic bookkeeping and taxes easier.

Categories:
Business & Commerce Accounting & Finance
accounting invoicing expense-tracking financial-reporting freelancers contractors small-business

Freeagent Features

  1. Online invoicing
  2. Expense tracking
  3. Financial reporting
  4. Bank connectivity
  5. Tax estimation
  6. Mobile app
  7. Time tracking
  8. Project management
  9. Accounting integrations

Pricing

  • Subscription-Based

Pros

User-friendly interface

Automates admin tasks

Simplifies tax filing

Mobile access

Affordable pricing

Good customer support

Cons

Steep learning curve initially

Limited customization

No offline access

Only available in UK, Ireland, US, Canada, Australia