SevDesk
sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.
help-desk
ticket-system
knowledge-base
email-support
slas
reporting
sevDesk: Open-Source Help Desk & Customer Support Ticket System
sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.
What is SevDesk?
sevDesk is an open-source help desk and customer support ticket system designed for small and medium-sized businesses. It provides a web-based platform to manage customer inquiries, provide support, and track issues through resolution.
Some key features of sevDesk include:
- Ticket management - Customers can submit support tickets via email or through a web form. Agents can be assigned to tickets, communicate with customers, set priorities and track time spent.
- Knowledge base - An online knowledge base or wiki can be created to allow customers to self-serve answers to common questions.
- Email piping - Emails from customers can be automatically converted into support tickets.
- SLAs and reporting - Service level agreements can be set for response time and resolution time. Real time and historical reporting provides insight.
- Role-based access control - Agents can be assigned roles to limit access to certain features or ticket queues.
- REST API - Integration with other tools through a REST API.
- Multilanguage support - Available in multiple languages including English, German, French and Dutch.
As an open source tool, sevDesk is free to download and use. It can be hosted on your own servers or through various cloud hosting providers. The active open source community behind sevDesk also makes free add-ons and extensions available to further extend functionality.
SevDesk Features
Features
- Ticket Management
- Knowledge Base
- Email Piping
- SLA Management
- Reporting
- Multi-Brand Support
- Multi-Channel Support (Email, Web, API)
- Role-based Access Control
- REST API
- Custom Fields
- Notifications
Pricing
- Open Source
Pros
Open source and free
Easy to use and intuitive interface
Good feature set for a free tool
Active development community
Integrates with many other tools via API
Self-hosted, so you control the data
Cons
Lacks some advanced features of paid tools
Mobile app is limited
Can be resource intensive to host yourself
Limited native reporting capabilities
Official Links
The Best SevDesk Alternatives
Top Business & Commerce and Customer Service & Support and other similar apps like SevDesk
Here are some alternatives to SevDesk:
Suggest an alternative ❐
FreshBooks
FreshBooks is a cloud-based accounting and invoicing software designed to help small business owners and solopreneurs effectively manage their finances. Launched in 2003, it aims to provide an intuitive, user-friendly solution for tracking expenses, billing clients, managing cash flow, and keeping the books in order.Key features of FreshBooks include:Invoicing -...
Avaza
Avaza is a cloud-based project management and time tracking software suitable for agencies, professional services firms, organizations and freelancers. Key features include:Project, task and subtask management with customizable workflows and statusesTime and expense tracking with automatic time capture optionsInvoicing and estimates with flexible rates and markup optionsReporting and analytics for...
Blesta
Blesta is an open source application platform aimed primarily at web hosts, managed service providers, and cloud service providers for automating billing operations, invoicing, product/service provisioning, payment processing, and client management. It is written in PHP and uses a MySQL database backend.Some key features of Blesta include:Flexible and customizable pricing...
Simple Invoices
Simple Invoices is an user-friendly invoicing and billing solution designed for small businesses, entrepreneurs, freelancers, and independent contractors. With its intuitive interface, it makes the process of creating professional invoices, tracking payments and managing expenses quick and hassle-free.Key features include:Create customizable invoice templates - Add your logo, change fonts, colors...
Billings Pro
Billings Pro is a versatile billing and accounting program aimed at small to medium businesses. It simplifies the entire billing and invoicing process through an intuitive interface while also providing robust accounting and financial management tools.Some of the key features of Billings Pro include:Recurring invoices - Easily set up recurring...
Invoicera
Invoicera is an easy-to-use online invoicing and time tracking software designed specifically for freelancers, consultants, accountants and small agencies. It allows users to create professional invoices, track time and expenses and get paid faster.Some key features of Invoicera include:Create and send professional invoices in secondsAccept online payments using 40+ gatewaysAutomate...
DEWAWI
DEWAWI is an innovative data warehouse and business intelligence software solution designed to help companies gain valuable insights from their data. It provides an easy-to-use, code-free environment for building modern cloud data warehouses and performing business analytics without the need for extensive technical skills.Some key capabilities and benefits of DEWAWI...
Siwapp
Siwapp is an open source web-based application for invoicing, billing and accounting needs of small businesses and freelancers. It allows users to easily create professional invoices, track payments and expenses, manage customers and products, and generate financial reports and tax documents.Some of the key features of Siwapp include:Creating, sending and...
Zoho Books
Zoho Books is a cloud-based accounting software application designed for small and growing businesses. It allows users to manage key financial operations including:Invoicing and billingExpense trackingTime trackingBanking and paymentsFinancial reportingSome key features of Zoho Books include:Generate professional invoices and estimatesTrack expenditures by connecting bank accountsMaintain records of billable hours with...
Freeagent
FreeAgent is an cloud-based accounting software application designed specifically for freelancers, contractors, and small businesses. It offers a complete set of features to manage financial admin tasks.Key features of FreeAgent include:Invoicing - Create, send and track invoices, set up recurring invoices, get paid online via PayPal, Stripe or GoCardlessExpenses -...
Fanurio
Fanurio is a time tracking and billing application designed for freelancers, consultants, professionals and small businesses. With an intuitive interface and a focus on productivity, Fanurio aims to help users track time accurately, bill clients quickly and manage projects efficiently.Key features of Fanurio include:Time Tracking - Manual time entry through...
Billomat
Billomat is a user-friendly, cloud-based accounting and invoicing solution designed to help small businesses, startups, and freelancers better manage their finances. With features tailored to ease administrative tasks and workflows, Billomat enables users to create professional invoices, track time and expenses, stay on top of recurring client payments, manage contacts,...
Tradeshift
Tradeshift is a cloud-based procure-to-pay software that aims to digitize and automate procurement, invoicing, payments and supply chain processes for businesses. Some key features and benefits of Tradeshift include:Supply chain collaboration - Tradeshift allows suppliers, buyers, and third parties to connect on a single platform to collaborate, communicate and do...
Billingmaker
Billingmaker is a user-friendly cloud-based billing and invoicing software application designed for small to midsize businesses to manage their invoicing and billing operations efficiently. With Billingmaker, businesses can:Create professional customized invoices in minutes using beautiful and modern templatesManage payments and track all due, paid or overdue invoicesSet up recurring invoices...
ERP32
ERP32 is an enterprise resource planning (ERP) software designed for small and medium-sized businesses. It provides an integrated suite of applications to manage key business processes including:Accounting - General ledger, accounts payable, accounts receivable, banking, and financial reporting.Inventory - Inventory control, warehouse management, and stock level monitoring.Sales - Customer relationship...