SevDesk

sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.

SevDesk alternatives ➤

What is SevDesk?

sevDesk is an open-source help desk and customer support ticket system designed for small and medium-sized businesses. It provides a web-based platform to manage customer inquiries, provide support, and track issues through resolution.

Some key features of sevDesk include:

Ticket management - Customers can submit support tickets via email or through a web form. Agents can be assigned to tickets, communicate with customers, set priorities and track time spent.
Knowledge base - An online knowledge base or wiki can be created to allow customers to self-serve answers to common questions.
Email piping - Emails from customers can be automatically converted into support tickets.
SLAs and reporting - Service level agreements can be set for response time and resolution time. Real time and historical reporting provides insight.
Role-based access control - Agents can be assigned roles to limit access to certain features or ticket queues.
REST API - Integration with other tools through a REST API.
Multilanguage support - Available in multiple languages including English, German, French and Dutch.

As an open source tool, sevDesk is free to download and use. It can be hosted on your own servers or through various cloud hosting providers. The active open source community behind sevDesk also makes free add-ons and extensions available to further extend functionality.

Official Links

Official Website
sevdesk.de

The Best SevDesk Alternatives

Top Apps like SevDesk

FreshBooks, Avaza, Blesta, Simple Invoices, Billings Pro, Invoicera, DEWAWI, Siwapp, Zoho Books, Freeagent, Fanurio, Billomat, Tradeshift, Billingmaker, ERP32 are some alternatives to SevDesk.

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FreshBooks

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Avaza

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Blesta

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Simple Invoices

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Billings Pro

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Invoicera

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DEWAWI

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Siwapp

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Zoho Books

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Freeagent

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Fanurio

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Billomat

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Tradeshift

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Billingmaker

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ERP32

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