FreshBooks vs sevDesk

Struggling to choose between FreshBooks and sevDesk? Both products offer unique advantages, making it a tough decision.

FreshBooks is a Business & Commerce solution with tags like accounting, invoicing, billing, payments, expenses.

It boasts features such as Online invoicing, Time tracking, Online payments, Expense tracking, Accounting reports, Project management, Multi-currency support, Mobile app and pros including User-friendly interface, Automates billing and invoicing, Integrates with many business apps, Offers mobile access, Reasonable pricing.

On the other hand, sevDesk is a Business & Commerce product tagged with help-desk, ticket-system, knowledge-base, email-support, slas, reporting.

Its standout features include Ticket Management, Knowledge Base, Email Piping, SLA Management, Reporting, Multi-Brand Support, Multi-Channel Support (Email, Web, API), Role-based Access Control, REST API, Custom Fields, Notifications, and it shines with pros like Open source and free, Easy to use and intuitive interface, Good feature set for a free tool, Active development community, Integrates with many other tools via API, Self-hosted, so you control the data.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

FreshBooks

FreshBooks

FreshBooks is an easy-to-use online accounting and invoicing software designed for small businesses and self-employed professionals. It allows users to track expenses, create professional invoices, accept online payments, and manage their accounting all in one place.

Categories:
Business & Commerce Accounting & Invoicing
accounting invoicing billing payments expenses

FreshBooks Features

  1. Online invoicing
  2. Time tracking
  3. Online payments
  4. Expense tracking
  5. Accounting reports
  6. Project management
  7. Multi-currency support
  8. Mobile app

Pricing

  • Freemium
  • Subscription-Based

Pros

User-friendly interface

Automates billing and invoicing

Integrates with many business apps

Offers mobile access

Reasonable pricing

Cons

Steep learning curve for advanced features

Limited customization options

Lacks some advanced accounting features

Only available as web and mobile app

sevDesk

sevDesk

sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.

Categories:
Business & Commerce Customer Service & Support
help-desk ticket-system knowledge-base email-support slas reporting

SevDesk Features

  1. Ticket Management
  2. Knowledge Base
  3. Email Piping
  4. SLA Management
  5. Reporting
  6. Multi-Brand Support
  7. Multi-Channel Support (Email, Web, API)
  8. Role-based Access Control
  9. REST API
  10. Custom Fields
  11. Notifications

Pricing

  • Open Source

Pros

Open source and free

Easy to use and intuitive interface

Good feature set for a free tool

Active development community

Integrates with many other tools via API

Self-hosted, so you control the data

Cons

Lacks some advanced features of paid tools

Mobile app is limited

Can be resource intensive to host yourself

Limited native reporting capabilities