Blesta vs sevDesk

Struggling to choose between Blesta and sevDesk? Both products offer unique advantages, making it a tough decision.

Blesta is a Business & Commerce solution with tags like billing, invoicing, client-management, automation.

It boasts features such as Automated billing and invoicing, Client management, Product provisioning, Support ticket handling, Payment processing, Recurring billing, Tax calculation and pros including Open source and free, Flexible and customizable, Scalable, Good documentation, Active community support.

On the other hand, sevDesk is a Business & Commerce product tagged with help-desk, ticket-system, knowledge-base, email-support, slas, reporting.

Its standout features include Ticket Management, Knowledge Base, Email Piping, SLA Management, Reporting, Multi-Brand Support, Multi-Channel Support (Email, Web, API), Role-based Access Control, REST API, Custom Fields, Notifications, and it shines with pros like Open source and free, Easy to use and intuitive interface, Good feature set for a free tool, Active development community, Integrates with many other tools via API, Self-hosted, so you control the data.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Blesta

Blesta

Blesta is an open source billing and client management platform for web hosts, IT managed service providers, and cloud service providers. It allows automating billing, invoicing, product provisioning, client management, support ticket handling, and more.

Categories:
Business & Commerce Billing & Invoicing
billing invoicing client-management automation

Blesta Features

  1. Automated billing and invoicing
  2. Client management
  3. Product provisioning
  4. Support ticket handling
  5. Payment processing
  6. Recurring billing
  7. Tax calculation

Pricing

  • Open Source
  • Custom Pricing

Pros

Open source and free

Flexible and customizable

Scalable

Good documentation

Active community support

Cons

Steep learning curve

Limited built-in payment gateways

Lacks some advanced billing features

Can be resource intensive for large deployments

sevDesk

sevDesk

sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.

Categories:
Business & Commerce Customer Service & Support
help-desk ticket-system knowledge-base email-support slas reporting

SevDesk Features

  1. Ticket Management
  2. Knowledge Base
  3. Email Piping
  4. SLA Management
  5. Reporting
  6. Multi-Brand Support
  7. Multi-Channel Support (Email, Web, API)
  8. Role-based Access Control
  9. REST API
  10. Custom Fields
  11. Notifications

Pricing

  • Open Source

Pros

Open source and free

Easy to use and intuitive interface

Good feature set for a free tool

Active development community

Integrates with many other tools via API

Self-hosted, so you control the data

Cons

Lacks some advanced features of paid tools

Mobile app is limited

Can be resource intensive to host yourself

Limited native reporting capabilities