sevDesk vs Zoho Books

Struggling to choose between sevDesk and Zoho Books? Both products offer unique advantages, making it a tough decision.

sevDesk is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, email-support, slas, reporting.

It boasts features such as Ticket Management, Knowledge Base, Email Piping, SLA Management, Reporting, Multi-Brand Support, Multi-Channel Support (Email, Web, API), Role-based Access Control, REST API, Custom Fields, Notifications and pros including Open source and free, Easy to use and intuitive interface, Good feature set for a free tool, Active development community, Integrates with many other tools via API, Self-hosted, so you control the data.

On the other hand, Zoho Books is a Business & Commerce product tagged with accounting, invoicing, billing, expense-tracking, time-tracking, banking.

Its standout features include Online accounting software, Invoicing, Expense tracking, Time tracking, Banking integration, Automated workflows, Reporting and analytics, Mobile app, and it shines with pros like Easy to use interface, Comprehensive financial management features, Integrates with other Zoho products, Affordable pricing options, Excellent customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

sevDesk

sevDesk

sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.

Categories:
Business & Commerce Customer Service & Support
help-desk ticket-system knowledge-base email-support slas reporting

SevDesk Features

  1. Ticket Management
  2. Knowledge Base
  3. Email Piping
  4. SLA Management
  5. Reporting
  6. Multi-Brand Support
  7. Multi-Channel Support (Email, Web, API)
  8. Role-based Access Control
  9. REST API
  10. Custom Fields
  11. Notifications

Pricing

  • Open Source

Pros

Open source and free

Easy to use and intuitive interface

Good feature set for a free tool

Active development community

Integrates with many other tools via API

Self-hosted, so you control the data

Cons

Lacks some advanced features of paid tools

Mobile app is limited

Can be resource intensive to host yourself

Limited native reporting capabilities

Zoho Books

Zoho Books

Zoho Books is an online accounting software designed for small businesses to manage invoices, expenses, billing and other financial operations. It offers features like invoicing, expense tracking, time tracking, banking and more.

Categories:
Business & Commerce Accounting
accounting invoicing billing expense-tracking time-tracking banking

Zoho Books Features

  1. Online accounting software
  2. Invoicing
  3. Expense tracking
  4. Time tracking
  5. Banking integration
  6. Automated workflows
  7. Reporting and analytics
  8. Mobile app

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Comprehensive financial management features

Integrates with other Zoho products

Affordable pricing options

Excellent customer support

Cons

Limited customization options

Can be complex for non-accounting users

Lacks some advanced features found in enterprise-level accounting software