Sharekits vs HelpRange

Struggling to choose between Sharekits and HelpRange? Both products offer unique advantages, making it a tough decision.

Sharekits is a Social & Communications solution with tags like file-sharing, social-media, crossplatform.

It boasts features such as Drag-and-drop interface, Share files, images, links, etc., Share across multiple platforms and social networks, Simple and easy to use and pros including Free and open source, Easy sharing across platforms, Simple interface, Lightweight and fast.

On the other hand, HelpRange is a Business & Commerce product tagged with knowledge-base, live-chat, help-desk, customer-support.

Its standout features include Knowledge base to create and organize help articles, Live chat to interact with customers in real-time, Help desk to manage and respond to support tickets, Customer self-service portal, SLA and response time management, Canned responses to quickly answer common questions, Real-time analytics and reports, and it shines with pros like Intuitive and easy to use, Great knowledge base capabilities, Multiple support channels - chat, email, social, Helpful canned responses feature, Good value for money.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Sharekits

Sharekits

Sharekits is a free open-source platform that allows users to easily share files, images, links, and more across multiple platforms and social networks. It has a simple drag-and-drop interface to upload content and share to destinations like Facebook, Twitter, WhatsApp, email, and more.

Categories:
file-sharing social-media crossplatform

Sharekits Features

  1. Drag-and-drop interface
  2. Share files, images, links, etc.
  3. Share across multiple platforms and social networks
  4. Simple and easy to use

Pricing

  • Open Source
  • Free

Pros

Free and open source

Easy sharing across platforms

Simple interface

Lightweight and fast

Cons

Limited customization options

Not many advanced features

Relies on third-party APIs


HelpRange

HelpRange

HelpRange is a customer service software that provides knowledge base, live chat, and help desk features to assist companies in delivering excellent customer support. It allows companies to easily create help articles, interact with customers in real-time through chat, and manage support tickets.

Categories:
knowledge-base live-chat help-desk customer-support

HelpRange Features

  1. Knowledge base to create and organize help articles
  2. Live chat to interact with customers in real-time
  3. Help desk to manage and respond to support tickets
  4. Customer self-service portal
  5. SLA and response time management
  6. Canned responses to quickly answer common questions
  7. Real-time analytics and reports

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use

Great knowledge base capabilities

Multiple support channels - chat, email, social

Helpful canned responses feature

Good value for money

Cons

Mobile app could be better

Some limitations in free plan

Ticket automation is limited

Lacks advanced reporting features