HelpRange
HelpRange is a customer service software that provides knowledge base, live chat, and help desk features to assist companies in delivering excellent customer support. It allows companies to easily create help articles, interact with customers in real-time through chat, and manage
knowledge-base
live-chat
help-desk
customer-support
HelpRange: Customer Service Software
HelpRange is a customer service software that provides knowledge base, live chat, and help desk features to assist companies in delivering excellent customer support. It allows companies to easily create help articles, interact with customers in real-time through chat, and manage support tickets.
What is HelpRange?
HelpRange is a robust customer service software designed to help companies provide exceptional support across multiple channels. It comes with a powerful knowledge base that makes it easy to create, organize, and share helpful self-service content with customers.
The live chat feature allows agents to have real-time conversations with visitors right on your website. Agents can send canned responses, transfer chats between departments, and monitor performance with chat metrics. There is also a shared inbox where multiple agents can collaborate on incoming chats.
For ticket management, HelpRange offers customizable workflows and automation to streamline collaboration. Tickets can be categorized with tags, assigned to agents based on skillset and availability, and escalated when needed. With its simple UI and powerful reporting, HelpRange provides the tools necessary for delivering helpful, personalized support.
HelpRange Features
Features
- Knowledge base to create and organize help articles
- Live chat to interact with customers in real-time
- Help desk to manage and respond to support tickets
- Customer self-service portal
- SLA and response time management
- Canned responses to quickly answer common questions
- Real-time analytics and reports
Pricing
- Free
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use
Great knowledge base capabilities
Multiple support channels - chat, email, social
Helpful canned responses feature
Good value for money
Cons
Mobile app could be better
Some limitations in free plan
Ticket automation is limited
Lacks advanced reporting features
Official Links
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