Sidestep vs iTivity SSH Manager

Struggling to choose between Sidestep and iTivity SSH Manager? Both products offer unique advantages, making it a tough decision.

Sidestep is a Business & Commerce solution with tags like live-chat, email-ticketing, selfservice, customer-support.

It boasts features such as Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking and pros including Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

On the other hand, iTivity SSH Manager is a Network & Admin product tagged with ssh, remote-access, session-management.

Its standout features include Centralized SSH key management, Granular access controls and permissions, Session recording and auditing, Alerts for suspicious activity, AD/LDAP integration, Role-based access control (RBAC), MFA and identity management, Desktop client and web-based UI, and it shines with pros like Improves SSH security and compliance, Increases visibility into SSH activity, Simplifies SSH key management, Enables control over SSH access, Integrates with existing infrastructure, Detailed monitoring and reporting.

Feature	Sidestep	iTivity SSH Manager
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

Sidestep

Description: Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

iTivity SSH Manager

Description: iTivity SSH Manager is a secure SSH client that provides centralized control and auditing of SSH keys and sessions. It enables administrators to manage, monitor and record SSH access across an organization.

Key Features Comparison

Sidestep Features

• Live chat
• Email ticketing
• AI-powered self-service
• Mobile app integration
• CRM integrations
• Automation & macros
• Team inbox & shared queues
• Customizable chat widget
• Canned responses
• Visitor tracking

iTivity SSH Manager Features

• Centralized SSH key management
• Granular access controls and permissions
• Session recording and auditing
• Alerts for suspicious activity
• AD/LDAP integration
• Role-based access control (RBAC)
• MFA and identity management
• Desktop client and web-based UI

Pros & Cons Analysis

Sidestep

Pros

• Easy to use interface
• Very customizable
• Good value for money
• Great AI automation features
• Mobile app for agents
• Lots of integrations
• Good reporting

Cons

• Can be pricey for larger teams
• No phone support
• No video chat

iTivity SSH Manager

Pros

• Improves SSH security and compliance
• Increases visibility into SSH activity
• Simplifies SSH key management
• Enables control over SSH access
• Integrates with existing infrastructure
• Detailed monitoring and reporting

Cons

• Can be complex to setup and manage
• Additional software to install and maintain
• May require changes to SSH workflows
• Limited platform support (Windows/Linux)
• Extra cost compared to open source options

Pricing Comparison

Sidestep

• Subscription-Based

iTivity SSH Manager

• Subscription-Based