Simplehelp vs Remote Utilities

Struggling to choose between Simplehelp and Remote Utilities? Both products offer unique advantages, making it a tough decision.

Simplehelp is a Business & Commerce solution with tags like live-chat, help-desk, customer-support, small-business.

It boasts features such as Live chat, Help desk ticketing, Knowledge base, Visitor tracking, Chatbots, Team inbox, Mobile apps and pros including Easy to use, Affordable pricing, Good for small businesses, Multiple chat widgets, Customizable interface.

On the other hand, Remote Utilities is a Remote Work & Education product tagged with remote-control, desktop-sharing, file-transfer, system-monitoring, system-administration.

Its standout features include Remote desktop control, File transfer, Screen recording, System information and monitoring, Remote administration, Chat, Address book, and it shines with pros like Easy to use interface, Good performance, Lots of useful features, Works on all major platforms, Free for personal use.

Feature	Simplehelp	Remote Utilities
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

Simplehelp

Description: SimpleHelp is a lightweight live chat and help desk software designed for small businesses. It allows companies to communicate with website visitors in real-time via chat widgets and manage customer support tickets.

Remote Utilities

Description: Remote Utilities is a remote access software that allows users to remotely control other computers over a local network or the internet. It provides features like desktop sharing, file transfer, system monitoring and administration, and more.

Key Features Comparison

Simplehelp Features

• Live chat
• Help desk ticketing
• Knowledge base
• Visitor tracking
• Chatbots
• Team inbox
• Mobile apps

Remote Utilities Features

• Remote desktop control
• File transfer
• Screen recording
• System information and monitoring
• Remote administration
• Chat
• Address book

Pros & Cons Analysis

Simplehelp

Pros

• Easy to use
• Affordable pricing
• Good for small businesses
• Multiple chat widgets
• Customizable interface

Cons

• Limited features compared to competitors
• Can feel cluttered with many agents
• No call center capabilities
• Third-party integrations cost extra

Remote Utilities

Pros

• Easy to use interface
• Good performance
• Lots of useful features
• Works on all major platforms
• Free for personal use

Cons

• Can be resource intensive
• Setup requires port forwarding for remote access
• Free version has limitations
• Can be abused if not secured properly

Pricing Comparison

Simplehelp

• Freemium
• Subscription-Based

Remote Utilities

• Freemium
• Subscription-Based