Snapengage vs tawk.to

Struggling to choose between Snapengage and tawk.to? Both products offer unique advantages, making it a tough decision.

Snapengage is a Online Services solution with tags like chat, live-chat, customer-support, sales.

It boasts features such as Live chat, Chatbots, Co-browsing, Visitor tracking, Real-time analytics, Customizable chat widgets, Third-party integrations and pros including Easy to use interface, Flexible pricing options, Robust feature set, Good customer support, Integrates with popular tools.

On the other hand, tawk.to is a Online Services product tagged with chat, live-chat, customer-support.

Its standout features include Real-time messaging, Customizable widgets, Visitor analytics, Multi-agent support, File sharing, Canned responses, Mobile app, Third-party integrations, and it shines with pros like Free basic plan, Easy to set up, No downloads required, Customizable interface, Good for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Snapengage

Snapengage

Snapengage is a live chat and chatbot software designed for sales and customer support. It enables real-time communication between customers and company representatives through text, video, and screen-sharing.

Categories:
chat live-chat customer-support sales

Snapengage Features

  1. Live chat
  2. Chatbots
  3. Co-browsing
  4. Visitor tracking
  5. Real-time analytics
  6. Customizable chat widgets
  7. Third-party integrations

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Flexible pricing options

Robust feature set

Good customer support

Integrates with popular tools

Cons

Can get pricey for larger teams

Chatbot builder is basic

Some features only in higher tiers


tawk.to

tawk.to

tawk.to is a free live chat software that allows websites to talk to visitors in real-time. It's easy to set up with no downloads required, has customizable widgets, and provides visitor analytics.

Categories:
chat live-chat customer-support

Tawk.to Features

  1. Real-time messaging
  2. Customizable widgets
  3. Visitor analytics
  4. Multi-agent support
  5. File sharing
  6. Canned responses
  7. Mobile app
  8. Third-party integrations

Pricing

  • Freemium

Pros

Free basic plan

Easy to set up

No downloads required

Customizable interface

Good for small businesses

Cons

Limited features in free version

Can be slow at times

No video/voice calling

Limited customization in free plan