SpeakServe vs Skype

Struggling to choose between SpeakServe and Skype? Both products offer unique advantages, making it a tough decision.

SpeakServe is a Business & Commerce solution with tags like cloudbased, call-center, automated-call-distribution, interactive-voice-response, call-recording, analytics.

It boasts features such as Automated call distribution, Interactive voice response (IVR), Call recording, Performance analytics, Real-time monitoring, CRM integrations, Customizable dashboards, Omnichannel support (voice, email, chat, social media), Skills-based routing, Call scripts, Voicemail and pros including Easy to use interface, Scalable cloud-based solution, Detailed analytics and reporting, Omnichannel support, Helps improve customer experience, Increases agent productivity, Integrates with popular CRMs.

On the other hand, Skype is a Social & Communications product tagged with video-calling, instant-messaging, voice-calls, file-sharing.

Its standout features include Voice calls, Video calls, Instant messaging, File sharing, Screen sharing, Group video calls, Call recording, Voicemail, Call forwarding, and it shines with pros like Free calls, End-to-end encryption, Cross-platform availability, Integration with other apps, Call quality, Group video calls.

Feature	SpeakServe	Skype
Overall Score	N/A	1
Primary Category	Business & Commerce	Social & Communications

Product Overview

SpeakServe

Description: SpeakServe is a cloud-based call center software that provides features like automated call distribution, interactive voice response, call recording, performance analytics, and more. It aims to improve customer experience and agent productivity for call centers.

Skype

Description: Skype is a popular communication software that allows free voice and video calls, instant messaging, and file sharing over the internet between users. It works on computers, mobile devices, and smartphones.

Key Features Comparison

SpeakServe Features

• Automated call distribution
• Interactive voice response (IVR)
• Call recording
• Performance analytics
• Real-time monitoring
• CRM integrations
• Customizable dashboards
• Omnichannel support (voice, email, chat, social media)
• Skills-based routing
• Call scripts
• Voicemail

Skype Features

• Voice calls
• Video calls
• Instant messaging
• File sharing
• Screen sharing
• Group video calls
• Call recording
• Voicemail
• Call forwarding

Pros & Cons Analysis

SpeakServe

Pros

• Easy to use interface
• Scalable cloud-based solution
• Detailed analytics and reporting
• Omnichannel support
• Helps improve customer experience
• Increases agent productivity
• Integrates with popular CRMs

Cons

• Can be expensive for smaller businesses
• Limited customization options
• Occasional glitches reported
• Lack of advanced call center features
• Steep learning curve for some users

Skype

Pros

• Free calls
• End-to-end encryption
• Cross-platform availability
• Integration with other apps
• Call quality
• Group video calls

Cons

• Occasional glitches
• Limited free version
• Ads in free version
• No anonymity

Pricing Comparison

SpeakServe

• Subscription-Based
• Custom Pricing

Skype

• Freemium
• Subscription-Based