SpeakServe
SpeakServe is a cloud-based call center software that provides features like automated call distribution, interactive voice response, call recording, performance analytics, and more. It aims to improve customer experience and agent productivity for call centers.
cloudbased
call-center
automated-call-distribution
interactive-voice-response
call-recording
analytics
SpeakServe: Cloud-Based Call Center Software
Automated call distribution, IVR, call recording, performance analytics & more, improving customer experience and agent productivity for call centers.
What is SpeakServe?
SpeakServe is a feature-rich cloud-based call center software designed for small, medium, and large businesses. It provides a complete suite of tools to efficiently route calls, engage customers, empower agents, and gain insights.
Key features of SpeakServe include:
- Automatic Call Distribution - Intelligently route incoming calls to available agents based on configurable rules and priorities.
- Interactive Voice Response - Play prerecorded messages to callers, collect input via DTMF tones, and route calls accordingly.
- Skills-based Routing - Match callers with agents who have specific skillsets to handle the inquiry.
- Call Recording - Record calls for quality assurance, compliance, and training purposes.
- Performance Analytics - Get insights into call volumes, wait times, agent productivity, and more to identify areas for optimization.
- Customizable Agent Desktop - Equip agents with call control functions, CRM integration, and tools to enhance productivity.
- Chat/Email channels - Offer additional contact channels for a true omnichannel customer experience.
SpeakServe combines enterprise-grade telephony capabilities with powerful configurability to meet the scalability and flexibility needs of modern call centers. The intuitive web interface accelerates deployment and simplifies management. As a cloud platform, it only requires an internet connection to get started.
SpeakServe Features
Features
- Automated call distribution
- Interactive voice response (IVR)
- Call recording
- Performance analytics
- Real-time monitoring
- CRM integrations
- Customizable dashboards
- Omnichannel support (voice, email, chat, social media)
- Skills-based routing
- Call scripts
- Voicemail
Pricing
- Subscription-Based
- Custom Pricing
Pros
Easy to use interface
Scalable cloud-based solution
Detailed analytics and reporting
Omnichannel support
Helps improve customer experience
Increases agent productivity
Integrates with popular CRMs
Cons
Can be expensive for smaller businesses
Limited customization options
Occasional glitches reported
Lack of advanced call center features
Steep learning curve for some users
Official Links
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