What is SpeakServe?
SpeakServe is a feature-rich cloud-based call center software designed for small, medium, and large businesses. It provides a complete suite of tools to efficiently route calls, engage customers, empower agents, and gain insights.
Key features of SpeakServe include:
- Automatic Call Distribution - Intelligently route incoming calls to available agents based on configurable rules and priorities.
- Interactive Voice Response - Play prerecorded messages to callers, collect input via DTMF tones, and route calls accordingly.
- Skills-based Routing - Match callers with agents who have specific skillsets to handle the inquiry.
- Call Recording - Record calls for quality assurance, compliance, and training purposes.
- Performance Analytics - Get insights into call volumes, wait times, agent productivity, and more to identify areas for optimization.
- Customizable Agent Desktop - Equip agents with call control functions, CRM integration, and tools to enhance productivity.
- Chat/Email channels - Offer additional contact channels for a true omnichannel customer experience.
SpeakServe combines enterprise-grade telephony capabilities with powerful configurability to meet the scalability and flexibility needs of modern call centers. The intuitive web interface accelerates deployment and simplifies management. As a cloud platform, it only requires an internet connection to get started.