OpenMeetings vs SpeakServe

Struggling to choose between OpenMeetings and SpeakServe? Both products offer unique advantages, making it a tough decision.

OpenMeetings is a Remote Work & Education solution with tags like video-conferencing, online-meetings, webinars, screen-sharing, chat, document-sharing, realtime-collaboration.

It boasts features such as Video conferencing, Screen sharing, Chat, File sharing, Whiteboard, Recording meetings, Polls and surveys, Calendar integration, User management, Moderation tools, Mobile support and pros including Free and open source, No software to install, Works in web browser, Good feature set, Active development community.

On the other hand, SpeakServe is a Business & Commerce product tagged with cloudbased, call-center, automated-call-distribution, interactive-voice-response, call-recording, analytics.

Its standout features include Automated call distribution, Interactive voice response (IVR), Call recording, Performance analytics, Real-time monitoring, CRM integrations, Customizable dashboards, Omnichannel support (voice, email, chat, social media), Skills-based routing, Call scripts, Voicemail, and it shines with pros like Easy to use interface, Scalable cloud-based solution, Detailed analytics and reporting, Omnichannel support, Helps improve customer experience, Increases agent productivity, Integrates with popular CRMs.

Feature	OpenMeetings	SpeakServe
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

OpenMeetings

Description: OpenMeetings is a free and open-source video conferencing and collaboration platform that runs in a web browser. It allows users to host online meetings, webinars, share screens, chat, transmit video/audio, share documents, and collaborate with others in real time.

SpeakServe

Description: SpeakServe is a cloud-based call center software that provides features like automated call distribution, interactive voice response, call recording, performance analytics, and more. It aims to improve customer experience and agent productivity for call centers.

Key Features Comparison

OpenMeetings Features

• Video conferencing
• Screen sharing
• Chat
• File sharing
• Whiteboard
• Recording meetings
• Polls and surveys
• Calendar integration
• User management
• Moderation tools
• Mobile support

SpeakServe Features

• Automated call distribution
• Interactive voice response (IVR)
• Call recording
• Performance analytics
• Real-time monitoring
• CRM integrations
• Customizable dashboards
• Omnichannel support (voice, email, chat, social media)
• Skills-based routing
• Call scripts
• Voicemail

Pros & Cons Analysis

OpenMeetings

Pros

• Free and open source
• No software to install
• Works in web browser
• Good feature set
• Active development community

Cons

• Can be resource intensive
• Limited customization options
• Mobile apps lack some features
• Steep learning curve initially

SpeakServe

Pros

• Easy to use interface
• Scalable cloud-based solution
• Detailed analytics and reporting
• Omnichannel support
• Helps improve customer experience
• Increases agent productivity
• Integrates with popular CRMs

Cons

• Can be expensive for smaller businesses
• Limited customization options
• Occasional glitches reported
• Lack of advanced call center features
• Steep learning curve for some users

Pricing Comparison

OpenMeetings

• Open Source

SpeakServe

• Subscription-Based
• Custom Pricing