Support Incident Tracker vs Kissflow

Struggling to choose between Support Incident Tracker and Kissflow? Both products offer unique advantages, making it a tough decision.

Support Incident Tracker is a Business & Commerce solution with tags like help-desk, ticket-tracking, knowledge-base.

It boasts features such as Ticket management, SLA tracking, Knowledge base, Reporting, Ticket assignment, Ticket workflow automation, Multiple support channels (email, social media, chat, etc), Contact management, Time tracking and pros including Easy to use interface, Customizable ticket fields and workflows, Robust reporting and analytics, Integration with other software, Mobile access, Self-service portal, SLA and escalation rules engine.

On the other hand, Kissflow is a Business & Commerce product tagged with automation, workflows, nocode, draganddrop, hr, sales, it-support, finance.

Its standout features include No-code workflow automation, Drag-and-drop workflow builders, Pre-built templates for HR, sales, IT, finance, and more, Customizable workflows, Reporting and analytics, Mobile app for on-the-go access, Integrations with popular business apps, and it shines with pros like Easy to use and set up, Flexible and scalable workflows, Improved productivity and efficiency, Centralized workflow management, Good customer support.

Feature	Support Incident Tracker	Kissflow
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Support Incident Tracker

Description: Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.

Kissflow

Description: Kissflow is a cloud-based no-code workflow automation platform that helps businesses digitize and automate workflows across departments. It provides easy drag-and-drop workflow builders for HR, sales, IT support, finance and more.

Key Features Comparison

Support Incident Tracker Features

• Ticket management
• SLA tracking
• Knowledge base
• Reporting
• Ticket assignment
• Ticket workflow automation
• Multiple support channels (email, social media, chat, etc)
• Contact management
• Time tracking

Kissflow Features

• No-code workflow automation
• Drag-and-drop workflow builders
• Pre-built templates for HR, sales, IT, finance, and more
• Customizable workflows
• Reporting and analytics
• Mobile app for on-the-go access
• Integrations with popular business apps

Pros & Cons Analysis

Support Incident Tracker

Pros

• Easy to use interface
• Customizable ticket fields and workflows
• Robust reporting and analytics
• Integration with other software
• Mobile access
• Self-service portal
• SLA and escalation rules engine

Cons

• Can be pricey for small teams
• Not ideal for complex or large-scale deployments
• Limited custom code integration options
• Support for some features requires premium plan

Kissflow

Pros

• Easy to use and set up
• Flexible and scalable workflows
• Improved productivity and efficiency
• Centralized workflow management
• Good customer support

Cons

• Limited customization options for advanced users
• Can be expensive for larger organizations
• Some integrations may be limited

Pricing Comparison

Support Incident Tracker

• Freemium
• Subscription-Based

Kissflow

• Freemium
• Subscription-Based