Supportbench vs osTicket

Struggling to choose between Supportbench and osTicket? Both products offer unique advantages, making it a tough decision.

Supportbench is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, forums, reporting.

It boasts features such as Ticketing system, Knowledge base, Community forums, Reporting and analytics, SLA management, Multi-channel support, Custom branding, Role-based access control and pros including Easy to use interface, Affordable pricing, Good for small teams, Built-in knowledge base, Active user community forums.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Supportbench

Supportbench

Supportbench is a help desk and customer support software designed for small to medium-sized businesses. It offers features like ticketing, knowledge base, community forums, and reporting.

Categories:
Business & Commerce Customer Service & Support
help-desk ticketing knowledge-base forums reporting

Supportbench Features

  1. Ticketing system
  2. Knowledge base
  3. Community forums
  4. Reporting and analytics
  5. SLA management
  6. Multi-channel support
  7. Custom branding
  8. Role-based access control

Pricing

  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Good for small teams

Built-in knowledge base

Active user community forums

Cons

Limited automation capabilities

Lacks advanced reporting

Can be slow with large databases

Mobile app needs improvement

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions