Thredded vs Get Satisfaction

Struggling to choose between Thredded and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Thredded is a Social & Communications solution with tags like forum, discussion, messaging, open-source.

It boasts features such as User authentication, Discussion threads, Private messaging, Email notifications, Search, Moderation tools and pros including Open source, Fast performance, Secure, Easy to use, Customizable.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Thredded

Thredded

Thredded is an open-source forum software that is fast, secure, and easy to use. It is built using the Ruby on Rails framework and offers features like user authentication, discussion threads, private messaging, email notifications, search, moderation tools, and more.

Categories:
Social & Communications Forums
forum discussion messaging open-source

Thredded Features

  1. User authentication
  2. Discussion threads
  3. Private messaging
  4. Email notifications
  5. Search
  6. Moderation tools

Pricing

  • Open Source

Pros

Open source

Fast performance

Secure

Easy to use

Customizable

Cons

Limited support

Less features than some commercial options

Requires technical expertise to set up and manage

Get Satisfaction

Get Satisfaction

Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Categories:
Online Services Customer Support
customer-service feedback community

Get Satisfaction Features

  1. Knowledge base
  2. Community forums
  3. Analytics and reporting
  4. Mobile app
  5. Integration with social media
  6. Ticketing system
  7. Feedback collection

Pricing

  • Freemium
  • Subscription-Based

Pros

Improves customer engagement

Provides insights into customer needs

Integrates with popular platforms

Mobile access

Customizable interface

Cons

Can be expensive for large companies

Setup and customization requires time

Limitations in free plan

No native phone support