Thredded vs Get Satisfaction

Struggling to choose between Thredded and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Thredded is a Social & Communications solution with tags like forum, discussion, messaging, open-source.

It boasts features such as User authentication, Discussion threads, Private messaging, Email notifications, Search, Moderation tools and pros including Open source, Fast performance, Secure, Easy to use, Customizable.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	Thredded	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

Thredded

Description: Thredded is an open-source forum software that is fast, secure, and easy to use. It is built using the Ruby on Rails framework and offers features like user authentication, discussion threads, private messaging, email notifications, search, moderation tools, and more.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

Thredded Features

• User authentication
• Discussion threads
• Private messaging
• Email notifications
• Search
• Moderation tools

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

Thredded

Pros

• Open source
• Fast performance
• Secure
• Easy to use
• Customizable

Cons

• Limited support
• Less features than some commercial options
• Requires technical expertise to set up and manage

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

Thredded

• Open Source

Get Satisfaction

• Freemium
• Subscription-Based